Vacancy expired!
Job Description
Information Technology System Specialist SUMMARY The Information Technology Systems Specialist resolves computer user concerns by answering questions and providing instructions about hardware, software, web applications, database systems, audiovisual equipment and development of new programs. This person is also responsible for ensuring proper operation of Office 365, ETO, QuickBooks, Cervis and Raisers' Edge software programs, as well as assist with oversight of the computerized HVAC system and the monitoring of security cameras. The Information Technology Systems Specialist is responsible for implementing and leveraging new cloud-based technologies, such as those found in Office 365, OneDrive for Business, Azure, Active Directory, Permissions, Clients (Outlook). General functions:- Monitors, evaluates and makes recommendations to enhance the processes and systems of the organization.
- Conducts testing to assess the potential impact of recommended improvements.
- Administer network and data security, including directory, group policy, firewalls, virus protection and email security
- Install, configure, test, maintain, monitor, and troubleshoot a diverse range of technology equipment including but not limited to computer systems and peripherals, video technology systems, audio-visual equipment, mobile devices, telephone systems, backup systems, and security and surveillance systems
- Install, configure, test, maintain, monitor, and troubleshoot approved end user workstations and mobile software including but not limited to Microsoft Office applications (Office 365 and client)
- Install, configure, test, maintain, monitor, and troubleshoot Windows servers including Windows Active Directory administration
- Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers, and other peripheral equipment
- Answer Helpdesk phone line, respond to Helpdesk emails, and assist staff both remotely and directly to provide solutions
- Accurately and timely document all support activities per approved policies and procedures
- Perform data backups to ensure all agency owned work is saved
- Install and update network system improvements
- Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
- Assist with design, implementation, and support of new software and features
- Evaluate connectivity issues, equipment, and software and hardware
- Set up equipment for new users and employees
- Document, maintain, upgrade or replace hardware and software system
- Support and maintain user account information including rights, security, and system group
- Support, design, maintain and monitor internal and external networks
- Implement and manage all systems, applications, security and network configurations
- Resolve network performance issues and establishes a recovery plan.
- Recommend upgrades, patches and new applications and equipment.
- Provide technical support and guidance to users.
- Determine sources of error by reviewing procedures and actions taken by users
- Resolve computer problems by issuing corrective instructions; consulting with consultants, coworkers and vendors.
- Consult with management, employees, and departments to identify technology training needs
- Develop and/or recommend the acquisition of technology training programs that support organization objectives
- Conduct group and/or individual training sessions consistent with technology direction of the organization
- Implement training metrics to monitor training effectiveness against needs of the organization
- Develop or acquire training materials to be used both during training sessions and in an on-demand environment
- Comply with local, state, and federal codes and standards by directing and monitoring the work of vendors, contractors, and staff.
- Ensure operation of audiovisual equipment
- Instruct and demonstrate the proper use of audiovisual equipment to employees
- Serve as support person for phone related issues and problems
- Maintain technical knowledge by attending educational workshops, reviewing technical publications, establishing personal networks, and participating in technical societies
- Maintain client confidence and protects operations by keeping information confidential
- Notify supervisor immediately of any corrective actions that need to be taken with regard to system operation or employee violations of acceptable practices and agency policy.
- Facilitate all updates and changes to the phone system consulting with outside vendors when necessary for changes, upgrades, etc.
- Maintain logs of all major repairs needed for IT equipment
- Maintain asset log, documenting all additions, transfers and/or deletions of equipment in log
- Keep log of all IT equipment disposal, including name and address of individual, agency or other entity receiving the disposed equipment
- Assist with upgrades, installation for all new and existing software programs, including Quick Books, Raisers Edge, ETO, etc.
Vacancy expired!