Client Support Specialist job vacancy

Vacancy expired!

Job Title: Client Support Specialist

Duration: 12+ Months

Location: Remote (EST or CST)

Required Pay Scale: 39/hr

Job Summary:

Project Details:

Provides client outreach and support for various migrations or changes impacting client use of Treasury products
Provides technical support of systems, Client training for any change impacts and procedures within Treasury Solutions
Supports testing of new or enhanced applications and client testing of application upgrades/changes
Ability to diagnose and resolve user issues and provide user training
Documents system issues and resolutions and escalates to team leadership when necessary
Adheres to and follows all applicable policies and procedures
Proactively escalates issues and risks to leadership's attention

Must Haves

6 years of direct CLIENT SUPPORT experience
- 1:1 level customer support experience working directly with clients
- Must be comfortable being on the phones with clients
- NOT CALL CENTER
5 years of technical support experience
- Browser related issues
- Pulling up Teams, Outlook, WebEx, Screen Share
- Password resets
- Application Functionality
Experience in banking, financial services, treasury and/or cash management
High proficiency in multi-tasking and flexibility - able to be moved from project to project and get up to speed quickly

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: //

Vacancy expired!

ID	#49859402
State	Florida
City	Orlando
Job type	Permanent
Salary	USD Competitive Competitive
Source	Matlen Silver
Showed	2023-05-04
Date	2023-05-03
Deadline	2023-07-02
Category	Technical support
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Job Details

Client Support Specialist

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