Job Details

ID #21193884
State Florida
City Orlando
Job type Contract
Salary USD $39 - $40 39 - 40
Source Tranzeal, Inc.
Showed 2021-10-16
Date 2021-10-15
Deadline 2021-12-13
Category Web/HTML/info design
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(3 Roles): Sr. Technical Support Engineer-IC3 (Integrations)

Florida, Orlando, 32801 Orlando USA

Vacancy expired!

Job Title: Sr. Tech Support Engineer-IC3 (Integrations)

Duration: 12 Months plus contract

Location: Orlando, FL (Open for remote in EST, however expected to sit in Orlando if/when offices reopen after Jan 2022)

No of Openings: 3

Position Overview:We are looking for an experienced Support Engineer with a passion for excellence.

The Senior Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the client software and platform.

Education:Bachelor's Degree (or equivalent working experience) in Computer Science (or related) with a min of 3+ years of experience in a technical customer/client facing role Master's degree in Computer Science (or related) nice to have

Skills: To be successful in this role you must have or equal to experience with:

Demonstrated ability to troubleshoot difficult technical issues Must have solid object-oriented programming skills in JavaScript Experience working with dynamic HTML components such as CSS and XHTML Angular experience preferred Working knowledge of the components in a web applications stack Experience with relational databases such as MySQL Linux and/or UNIX experience. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Strong personal commitment to quality and customer service Ability to work with high-value customer administrators and developers We value a work-life balance while also collaborating through consistent presence in the office.

Currently working remotely due to COVID until Dec - 2021 Flexibility is required during non-standard business hours including weekends and holidays on a rotational basis.

Desired Skills:
  • Deep understanding of Java, JavaScript, AngularJS, and bootstrap.
  • Working knowledge of ServiceNow Platform A fundamental understanding of IT service management and the ITIL business process

Vacancy expired!

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