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Job Details

ID #12290903
State Florida
City Palmbeachfl
Job type Contract
Salary USD Competitive Competitive
Source Ledgent Technology
Showed 2021-04-16
Date 2021-04-15
Deadline 2021-06-14
Category Et cetera
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Ivanti Service Manager Specialist

Florida, Palmbeachfl, 33408 Palmbeachfl USA

Vacancy expired!

Ledgent Technology is seeking an Ivanti Service Manager Specialist to develop and install Ivanti Service Desk/Service Manager for an enterprise level company in Southeast Florida.

This is a full-time, remote position with ample room for growth.

What you will be doing:
  • Leads in the configuration and implementation of Ivanti software for the enterprise.
  • Collaborates with support and other IT resources to engineer Ivanti Service Desk/Service Manager software and implement solutions.
  • Conducts set ups, tuning, process development and troubleshooting within the application.
  • Develops complex object-oriented implementations and determines appropriate design and testing tools/protocols to ensure high quality deliverables.
  • Major contributor and/or guides product design, system analysis, debug tasks, root cause analysis, and support for assigned products.
  • Prepares technical and process documentation for complex Ivanti product sub-systems.

What you should bring to the table:
  • Strong experience in database technologies such as SQL Server (required), Oracle (plus), MySQL (plus)
  • Strong ITSM understanding/experience (required)
  • Microsoft Operating Systems (Windows Server, Windows, etc.) (required)
  • Proven ability to prioritize and manage multiple projects and initiatives (required)
  • Effectively communicate technical issues in a non-technical manner
  • Bachelor's degree from accredited college in Computer Science, Information Technology, or related field (preferred)
  • Ivanti Service Desk/Service Manager administration and configuration experience (required)
  • Ivanti Service Desk/Service Manager certifications (preferred)
  • Certified Service Desk Administrator
  • Certified Service Manager Administrator
  • Certified User Workspace Manager Administrator

SharePoint administration and configuration experience (preferred)

Other relevant certifications (pluses):
  • Microsoft 365 Fundamentals Certification
  • Microsoft Certified Solutions Associate (MCSA): Teamwork Administrator Associate Certification
  • Microsoft Certified Solutions Expert (MCSA): Enterprise Administrator Expert Certification

Possess an understanding of ITIL lifecycle (preferred)

Certifications (preferred)
  • ITIL Foundations (ITIL v3 or ITIL 4) Certification
  • ITIL 4 Specialist Create, Deliver and Support Certification
  • ITIL v3 Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation, and/or Continual Service Improvement) Certifications

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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