Vacancy expired!
Job Overview :
If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable customer oriented, style conscious professionals.
Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor.
As a Sales Professional at Bloomingdale's your primary focus is to build and maintain relationships with our customers. You are the most critical link in ensuring that our customers' experience in our store is nothing other than outstanding.
You will become a part of a dynamic selling environment where your fashion sense and selling experience will make you an important part of our team.
A Bloomingdale’s Sales Associate builds and maintains a loyal client base, provides clients with product knowledge, calls clients for events and the arrival of new merchandise and works as part of a team to meet individual, department and store objectives.
The Sales Professional delivers the Bloomingdale’s brand to our customer in the way she / he wants to receive it. The Sales Professional is responsible for delivering the Bloomingdale’s in-store experience and is aware, understanding and supportive of all channels available to shop.
Perform other duties as assigned.
All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand.
Certain criteria must be met to receive the quarterly bonus incentive.
Essential Functions :
FUELED BY THE POWER OF RELATIONSHIPS
Impress the Customer
Connect with the Customer, welcome and engage with genuine warmth and interest
Offer as much or as little service as the customer wants
Put personality and unique characteristics into interactions with customers, use creative energy
Actively maintain the appearance of the selling floor : meet merchandise and service standards by helping to straighten merchandise, fill in stock as needed, and clean up fitting rooms and wrap stands
Sell the Bloomingdale’s Experience
Introduce the customer to other departments, services, and sellers
Sell the Bloomingdale’s Loyalist Charge Card as the best way to shop at Bloomingdale’s
Inform every customer of the Loyalist program benefits and offer to redeem rewards
Support the use of fulfillment tools and multiple channels to meet the customers need
Utilize selling technology to meet the needs of the customer
Develop a personal clientele that drives business and achieves clienteling goals
Steadily grow # of clients and average client volume over time
Prioritize the development of 4+ visit clients and Top of the List clients
Actively use the b-connected client book to manage follow up and targeted outreach
Actively use email as a key communication tool in relationship building
Develop and maintain positive working relationships in own area and throughout the store
DRIVEN BY OUR DESIRE TO WIN
Achieve store Net Promoter Score goal
Achieve Personal Sales goals, department goals, store goals
Achieve Loyalist goals
Deliver all performance metrics
COMMITTED TO A CULTURE OF COLLABORATION
Proactively work to become a product expert in assigned area and in related products
Develop and use your Fashion Voice
Discover the needs of the customer : Ask questions, listen and learn
Respond to the needs of the customer : Take confident selling action. inform, suggest, and inspire to build the sale
Connect Customer with Product, whatever channel or location it comes from
Actively participate in the merchandising of product on the sales floor according to visual standards
Take the opportunity to learn about new product and how to sell it
Qualifications :
Education / Experience :
HS Diploma or equivalent
Communication Skills :
Able to easily engage in conversation
Social ease and quick response to customer needs and inquiries
Able to maintain composure in difficult situations
Detailed oriented about product knowledge
Able to communicate effectively with customers, peers and management
Mathematical Skills :
Basic math functions to operate register, handle money and make change
Able to use a calculator
Reasoning Ability :
Able to work independently and as part of a team in a learning environment
Physical Demands :
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking
May occasionally involve stooping, kneeling, or crouching
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time
Involves manual dexterity for using keyboard, mouse, and other office equipment
May involve moving or lifting items under 10 pounds
Other Skills :
Constant moving and standing
Able to lift 10 lbs.
Able to reach, grasp, stoop, kneel, crouch and climb ladders
Work Hours :
Ability to work a flexible schedule and meet minimum hours requirements based on role, department, and store / company needs which may include day, evening, weekends, and / or holidays
Regular, dependable attendance and punctuality is required
Vacancy expired!