Vacancy expired!
Job Description
The person filling this position will provide full time phone / email technical support for the GPU and PCA product line. This person will reside in the Palmetto facility and will be part of a the Customer Support Team. Specific duties will include:
· Response to First Line Technical Support Requests received via support email of direct email or phone calls
· Assist the customer to order parts and determine what parts may be required.
· Archive Service Reports of works orders and/or warranty works orders
· Conduct Customer Product Training
· Test of spare power modules and software programming for spares orders
· In-house repairs
· Management of Customer Support (aftermarket) stock items
· Spares order processing
· In cooperation with Sales Director, Senior Manager and Accounting, manage/review customer accounts: terms, limit, discounts
· Assist R&D with root course to component failure
· Work as part of the Customer Support team to track trends in equipment issues for improvement opportunities,
· Sustain good work environment and development of tools, documentations, instructions etc.
· Document and maintain knowledge database (ex. Customer asks & we answer)
· Create troubleshooting guides as an aid to send to customers
· Primary Warranty Claim initiators
· Some on-site Test, Commissioning and Product Training / technical support and repair works
· Assist with repair works orders.
· Create and/or assist Product Managers with development and improvement of customer work instructions of how to replace components and update manuals and maintenance documents etc
· Utilize metrics to assure the team is providing the superior support our customer expect, and setting goals for department improvements
Qualifications
· Minimum five (5) years’ experience in the troubleshooting and repair of power generating equipment. Prior aircraft GSE experience preferred.
· Exceptional troubleshooting ability utilizing schematics, technical manuals, and assembly drawings.
· The ideal candidate will have prior experience with aircraft ground support equipment including: Mobile diesel GPUs. Solid state frequency converters, Engine driven generators, solid state power inverters, pre-conditioned air systems.
· Bi-lingual (English/Spanish) is a plus, but not required.
· 2-year associate/technical degree in electronics or electrical engineering, military technical “C” school is also acceptable. Job experience can be considered in lieu of education.
· Exceptional interpersonal/communication skills (phone and email).
· Excellent computer skills, fluent in Microsoft Office suite.
Additional Information
Our Palmetto facility is the best of both worlds. A family friendly environment feel part of a large and powerful global strong industry leader. We are in growth mode and are a fun place to work!
Vacancy expired!