Job Details

ID #20017873
State Florida
City Palmetto
Job type Full-time
Salary USD TBD TBD
Source ITW
Showed 2021-09-21
Date 2021-09-21
Deadline 2021-11-20
Category Et cetera
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Technical Support Engineer

Florida, Palmetto, 34220 Palmetto USA

Vacancy expired!

Job Description

The person filling this position will provide full time phone / email technical support for the GPU and PCA product line. This person will reside in the Palmetto facility and will be part of a the Customer Support Team. Specific duties will include:

· Response to First Line Technical Support Requests received via support email of direct email or phone calls

· Assist the customer to order parts and determine what parts may be required.

· Archive Service Reports of works orders and/or warranty works orders

· Conduct Customer Product Training

· Test of spare power modules and software programming for spares orders

· In-house repairs

· Management of Customer Support (aftermarket) stock items

· Spares order processing

· In cooperation with Sales Director, Senior Manager and Accounting, manage/review customer accounts: terms, limit, discounts

· Assist R&D with root course to component failure

· Work as part of the Customer Support team to track trends in equipment issues for improvement opportunities,

· Sustain good work environment and development of tools, documentations, instructions etc.

· Document and maintain knowledge database (ex. Customer asks & we answer)

· Create troubleshooting guides as an aid to send to customers

· Primary Warranty Claim initiators

· Some on-site Test, Commissioning and Product Training / technical support and repair works

· Assist with repair works orders.

· Create and/or assist Product Managers with development and improvement of customer work instructions of how to replace components and update manuals and maintenance documents etc

· Utilize metrics to assure the team is providing the superior support our customer expect, and setting goals for department improvements

Qualifications

· Minimum five (5) years’ experience in the troubleshooting and repair of power generating equipment. Prior aircraft GSE experience preferred.

· Exceptional troubleshooting ability utilizing schematics, technical manuals, and assembly drawings.

· The ideal candidate will have prior experience with aircraft ground support equipment including: Mobile diesel GPUs. Solid state frequency converters, Engine driven generators, solid state power inverters, pre-conditioned air systems.

· Bi-lingual (English/Spanish) is a plus, but not required.

· 2-year associate/technical degree in electronics or electrical engineering, military technical “C” school is also acceptable. Job experience can be considered in lieu of education.

· Exceptional interpersonal/communication skills (phone and email).

· Excellent computer skills, fluent in Microsoft Office suite.

Additional Information

Our Palmetto facility is the best of both worlds. A family friendly environment feel part of a large and powerful global strong industry leader. We are in growth mode and are a fun place to work!

Vacancy expired!

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