Job Details

ID #15013938
State Florida
City Pembrokepines
Job type Full-time
Salary USD TBD TBD
Source Aimco Apartment Homes
Showed 2021-06-02
Date 2021-06-02
Deadline 2021-08-01
Category Et cetera
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Resident Relations Specialist - Pembroke Pines

Florida, Pembrokepines, 33028 Pembrokepines USA

Vacancy expired!

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

The

Resident Relations Specialistwill focus on and manage the entire resident renewal process.

A bit more about what you’ll do…

  • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Support residents during the move-out process, which may include notice to vacate and resident transfers.
  • Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations

Qualifications

  • Active Florida Real Estate License is strongly preferred and will be required to earn Bonus.
  • Bilingual in Spanish is strongly preferred.
  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to read, write, and speak English.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

  • Expected base pay rate of $15.00 to $18.00 an hour. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Base salaryplus

    Lease Renewal Bonuses.
  • Opportunity for

    extended time-off with benefitsduring slower parts of the year.
  • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
  • Short and long-term disability paid by the company.
  • 401(K) and Employee Stock Purchase Plans.
  • Paid Vacation, 9 Paid Holidays,

    Wellness Bonus Days,and Paid Sick Time.
  • Tuition Assistance Program.
  • Commuter Benefits and Pet-Insurance.
  • Up to

    100% Reimbursementon Professional Certification/Licensing for Job Related Curriculums.
  • Discounted Rentat AIR communities (certain exclusions apply, and an application is required).
  • Paid parental leaveof up to 16 weeks, following the birth or adoption of a child.
  • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
  • 10 hours of paid time annually to

    give-back to your community.
  • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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