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Job Description YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.
What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.• Military Times 2021 Best for Vets Employers• WayUp Top 100 Internship Programs• Forbes® 2021 The Best Employers for New Grads• Forbes® America's Best Employers• Newsweek Top 100 Most Loved Workplaces• 2021 People Companies that Care• Fortune Best Workplaces for Women• Fortune 100 Best Companies to Work For®• Fortune Best Workplaces for Millennials• Computerworld® Best Places to Work in ITBasic Purpose Serve as a subject matter expert and consultant for Pega platform. This role is responsible for strategy, research, design, and implementation to ensure decisions made support platform scalability and flexibility for future growth. This Principal will interact/coordinate with COE architects, cloud infrastructure team, security team and other IT teams to install, configure instances, upgrades, hotfixes and manage Azure DevOps CICD pipeline and ensure efficient operations for Pega platform including Pega CDH. The candidate will participate in scrum/agile release train/PI planning meetings and must be able to adapt to change. They will focus on value-based delivery with minimal day-to-day direction. Responsibilities: • Lead the L3 platform support to plan/implement upgrades, hotfixes, and manage the sanctity and performance of the Pega platform including Pega CDH instance in all environments• Lead update and upgrade for Pega Platform to address security incidents/concerns and risks by coordinating with different stakeholders.• Lead the L3 platform support and L3 support for Pega applications responding to end users for Incidents and Problems for multiple applications with primary focus on triage leadership for all business impacts• Manage and guide other team members to manage Azure/ Pega CICD pipelines• Actively identify/escalate and voice and mitigate risks for the platform • Provide guidance for L3 support functions for Pega applications responding to end users for Incidents and Problems for multiple applications with primary focus on triage leadership for all business impacts• Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures• Coordinate cross-functional dependencies and deliverables for impacted business and technology groups• Interact with stakeholders at all levels as needed including delivery organizations, infosec, infrastructure teams, architects, and COE team • Coordinate with Pega Support Center to drive issues to resolution • Provide guidance for L3 support functions for Pega applications responding to end users for Incidents and Problems for multiple applications with primary focus on triage leadership for all business impacts• Interact with stakeholders at all levels as needed including delivery organizations, infosec, infrastructure teams, architects, and COE team • Ensure functioning of the lower environments and the production environment with a view to maintain stability and control• Provide platform and application support in accordance with standard guidelines within the agreed SLAs• Partner with infrastructure support teams to resolve issues • Review service trends, identify themes, communicate risk and implement technical solutions• Monitor performance trends, system stability and plan/implement actionsQualifications:• 10 plus years of experience in technical production services role supporting technical platform administration, Incident and Problem Management• Significant background supporting applications that incorporate extensive PEGA service & data Integrations across multiple technologies• Expertise in ITIL Service Operations including Incident, Problem, & Alert Management• At least 4 years of experience working with/supporting Pega based applications• Should be able to train team members on PEGA application and incidents handling• Strong knowledge of the PRPC Architecture and PRPC design and implementation features• Strong understanding and experience on Pega Application packaging, security, rulesets, portals, reports, and other Pega OOTB tools• Pega Certified System/Senior System Architect Experience with DevOps (CI-CD) in a Pega environment, especially continuous integration and deployment• Proven experience with Pega tools such as AES, SMA, Admin Studio, PAL and CI/CD Pipeline• Extensive Debugging Skills in PRPC using TRACER, Clipboard and Rules Inspector• Expertise in server monitoring, agents monitoring and node management• Experience analyzing log files and reports from application sources• Prior experience with a variety of web technologies, including, J2EE (JSP, Servlets, EJB, JDBC, Java), XML, JavaScript• Experience working with J2EE Application Servers (preferably WebSphere, WebLogic and Tomcat) and/or relational databases (preferably Microsoft SQL, Oracle, DB2, and UDB)• Experience with configuration of applications specific requirements on Application/WebServer (such as JDBC, JMS, Web Services, SSL, High Availability, Session Management, Security, Service Integration Bus etc.)• Knowledge of middleware tools/consoles & protocol-based integrations such as MQ, JMS, REST, SOAP.• Knowledge of available azure cloud services for PaaS, and Self-Hosted, or hybrid approach• Knowledge of best practices for TKS/ AKS business continuity and disaster recovery Experience with monitoring tools such as SPLUNK, Log analytics• Skilled in building relationships across various levels within the organization• Demonstrated effective verbal and written communication skills, including poise under stress• Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needsEducation:• BS/MS Degree in Computer Science or related field• Senior System Architect Certification (CSSA)Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 | RemoteSalary: $109,900 - $187,900Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process. #LI-Remote Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Vaccine InformationAs a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Vacancy expired!