Vacancy expired!
Job DescriptionWork as part of the Retail Customer Care team on a premier pharmacy service program, SimpleDose. This collaborative group delivers high levels of customer service to our patients to ensure they have a seamless experience filling their multi-dose packaged prescriptions at CVS Pharmacy. The SimpleDose Supervisor provides daily leadership, management and guidance to the licensed call center staff executing this program. As a Customer Care Supervisor you will be responsible for ensuring superior service for our customers and retail partners by providing information, coaching, and feedback to agents. Responsibilities include:-Supporting Call Center service level standards by holding agents accountable for results, as well as flawless execution of inbound/outbound calling programs and associated performance metrics-Creating and supporting a culture of inclusion and diversity-Ensuring all actions are in alignment with CVS policies and procedures, as well as federal and state regulatory requirements.Required QualificationsActive Florida Pharmacy Technician License.1+ years of working experience in a role leading, coaching and developing teams is required.1+ years of experience in a high volume call center environment with proficiency in call center technologies and applications.1+ years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-Bilingual English/Spanish-Retail pharmacy experience is preferred-Ability to lead diverse work groups in a highly professional and specialized work environment-Communicate effectively with all levels and prepare effective written documents-Possess expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success-Ability to assess talent, manage people and motivate others-Strong interpersonal and relationship building skills-Excellent oral, written and interpersonal communication skillsEducationVerifiable High School diploma, GED, or equivalent experience.Business OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Vacancy expired!