Vacancy expired!
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Primary Responsibilities
- Provide Corporate office and clinic onsite support for end user desktop support services
- Provide laptop and desktop support for Windows 7 and later platforms.
- Work with end-users to improve their ability to utilize system capabilities, determine problems and develop appropriate solutions.
- Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Work with appropriate IT staff to implement solutions which will meet or exceed customer expectations.
- Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations including Smart phones.
- Develop test plans and assists with application and hardware testing as needed.
- Respond accordingly to reports of trouble (includes all voice, data, desktop, smart phones and network issues) as presented by the Service Desk.
- Contact user about the problem and schedules problem resolution.
- Resolve problem or verifies resolution status with outside or contract vendor.
- Update ticket with problem resolution and follows up with user.
- Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure.
- Assist in cable installations by outside contractors.
- Perform adds, moves and changes (maintenance and support) on PC equipment including laptops and Smart phones.
- Assist the Network team in maintaining LAN and WAN if needed.
- Install and Configure Printers as necessary.
- Assist in installations and moves of departments and facilities.
- Assist remote users.
- Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Performs additional duties as assigned.
- Ability to work from ticket management system with little supervision.
- Ability to think logically and use problem-solving skills.
- Ability to work with very detailed information.
- Ability to work with other employees in determining the nature of equipment problem.
- Ability to handle fluctuating volumes of work and prioritize to meet deadlines and needs of the user community.
- High school education or equivalent experience.
- 1 year of experience in desktop and laptop troubleshooting
- Knowledge of Active Directory and Citrix
- Current driver's license, car insurance and a dependable vehicle.
- 3 years' experience in troubleshooting laptop and desktop issues in an Enterprise Environment
- 3 years' experience Microsoft Software Office Suite
- Carrying/Lifting: Up to 70 lbs
- Repetitive Motion: Keyboard activity, telephone use, 10-key punch
- Visual Acuity: Required to view reports and computer monitor
- Climbing 6' ladder
Vacancy expired!