Customer Success Representative

Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.Assessing internal processes and proposing improvements that directly affect customer retention.Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.Provide customers with usage data analytics to optimize their digital solutions.Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.