Vacancy expired!
- Conduct employee counseling and monitor corrective action as necessary.
- Participate in staffing the work center.
- Verify account activity and take appropriate action to minimize potential fraud loss and customer dissatisfaction.
- Assign and manage workflow among representatives to ensure efficiency.
- Effectively defuse escalated calls as needed.
- Recommend process improvements to increase efficiencies, reduce costs, and improve overall service.
- High School Diploma
- Minimum 2 years of supervisory experience.
- Fraud detection experience/Sr. Financial Representative experience.
- Previous Call Center experience preferred.
- Strong analytical skills.
- Honest and team-oriented personality!
Vacancy expired!