Vacancy expired!
- 2 years of work experience in the installation, maintenance and technical support of workstation hardware.
- Or 2 years' experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
- Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
- Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from a accredited college or university.
- Responsible for software and hardware support.
- Provides technical advice, guidance and informal training to customers using hardware and software programs.
- Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
- Performs root cause analysis and develops checklists for typical problems.
- Recommends procedures and controls for problem prevention.
- Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
- Works in a team setting, sharing information and assisting others with calls.
- Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
- Learning about and providing technical assistance and routine maintenance of specialized software applications.
- Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
- Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
- Perform advanced troubleshooting to determine cause of problems.
- Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
- Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
- Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
- Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment
- Comprehensive Medical Benefits
- Competitive Pay, 401K
- Retirement Plan
- And Much More
Vacancy expired!