Job Details

ID #46157544
State Florida
City Tallahassee
Job type Contract
Salary USD TBD TBD
Source TekPartners
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Customer Support Analyst Intermediate

Florida, Tallahassee, 32301 Tallahassee USA

Vacancy expired!

Titl e : Customer Support Analyst Intermediate

Location: Tallahassee, FL

Duration: 12 Months

Work Requirements: , Holders or Authorized to Work in the US.

Overview: TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a Customer Support Analyst Intermediate.

Qualifications:
  • 2 years of work experience in the installation, maintenance and technical support of workstation hardware.
  • Or 2 years' experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system.
  • Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience.
  • Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from a accredited college or university.

Responsibilities:
  • Responsible for software and hardware support.
  • Provides technical advice, guidance and informal training to customers using hardware and software programs.
  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
  • Performs root cause analysis and develops checklists for typical problems.
  • Recommends procedures and controls for problem prevention.
  • Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
  • Works in a team setting, sharing information and assisting others with calls.
  • Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software
  • Learning about and providing technical assistance and routine maintenance of specialized software applications.
  • Providing support for other IT related hardware devices such as networked printers, smartphones, etc.
  • Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues.
  • Perform advanced troubleshooting to determine cause of problems.
  • Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned.
  • Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate.
  • Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items.
  • Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment

Our benefits package includes:
  • Comprehensive Medical Benefits
  • Competitive Pay, 401K
  • Retirement Plan
  • And Much More

About TekPartners: TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day. TekPartners is an Equal Opportunity Employer.

Vacancy expired!

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