Vacancy expired!
- Provide Tier one (1) software and hardware support
- Use documented procedures and checklists to assist end users with technical issues
- Use a ticket tracking system to log end user information and description of the issue
- Escalate problems to Tier two (2) technical support; and
- Communicate with the end users
- One (1) or more years of experience installing computer hardware and software, including personal computers, printers, and peripherals in both a network and standalone environment
- One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment
- One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows Office Suiter’s (OS), Office, Outlook, and Internet Explorer
- Knowledge of Transmission Control Protocol (TCP)/Internet Protocol Address (IP) protocols; and
- Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, DC Read Writable (CDRWs), DVD Rewritable (DVDRW), multimedia kits, and other peripherals.
- Experience supporting computers in a criminal justice environment
- Experience working in a call center environment; and
- Experience in Active Directory user administration.
Vacancy expired!