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Job Details

ID #45768336
State Florida
City Tallahassee
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Beacon Systems, Inc
Showed 2022-09-17
Date 2022-09-16
Deadline 2022-11-14
Category Et cetera
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Helpdesk

Florida, Tallahassee, 32301 Tallahassee USA

Vacancy expired!

Position: Helpdesk/TSC

Location: Tallahassee, Florida.

Contract: 9 Months + Extension for 1 Year

Scope of Work/Job Characteristics:The Client Technologies Technician will perform the following duties and responsibilities in this Helpdesk/TSC support position:
  • Provide Tier one (1) software and hardware support
  • Use documented procedures and checklists to assist end users with technical issues
  • Use a ticket tracking system to log end user information and description of the issue
  • Escalate problems to Tier two (2) technical support; and
  • Communicate with the end users

Education Requirements:Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.

Required Qualifications:Candidate to have the following experience, skills, and/or knowledge for this position:
  • One (1) or more years of experience installing computer hardware and software, including personal computers, printers, and peripherals in both a network and standalone environment
  • One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment
  • One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows Office Suiter’s (OS), Office, Outlook, and Internet Explorer
  • Knowledge of Transmission Control Protocol (TCP)/Internet Protocol Address (IP) protocols; and
  • Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, DC Read Writable (CDRWs), DVD Rewritable (DVDRW), multimedia kits, and other peripherals.

Preferred Qualifications:Candidate has the following experience, skills, and/or knowledge for this position:
  • Experience supporting computers in a criminal justice environment
  • Experience working in a call center environment; and
  • Experience in Active Directory user administration.

Vacancy expired!

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