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ID #17212171
State Florida
City Tampa bay area
Job type Contract
Salary USD $18 - $20 18 - 20
Source Y & L Consulting Inc.
Showed 2021-07-24
Date 2021-07-21
Deadline 2021-09-19
Category Internet engineering
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Help Desk Analyst

Florida, Tampa bay area, 40201 Tampa bay area USA

Vacancy expired!

Duration: This is a Contract to Hire Opportunity

Location: Remote but must be located within driving distance of Tampa, FL Office - OR - Louisville KY Office The

IT Help Desk Analyst provides quality customer service and technical assistance to computer users via telephone and email. They receive, log, and trouble shoot all IT service requests and provide status updates on problem resolution.

Essential Responsibilities Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems.Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.Provides top quality customer service by assisting employees with problems that occur.Escalates problems to second level support when needed.Assists users with password resets.Trains new users on applications and IT policies and procedures.Submits request to vendors regarding equipment repairs.Ensures that the necessary shipment of equipment is done according to company policy.Other duties as assigned. Position Requirements/Education and ExperienceHigh school degree or equivalent required.Associates Degree in Information Technology preferred.At least 6 months experience of IT troubleshooting, customer service, or phone support required.at least one IT related Professional Certification such as MCSE, MCSA, HDI, TIL preferred, CompTIA A+ etc.Experience with Active Directory, remote desktop tools, and ServiceNow ticketing system.Experience with Microsoft Office 365 products and Windows 7/8/8.1/10 required. Skills and AbilitiesAbility to provide after-hours operations and on-call support (including, nights, weekends, and holidays) on a required rotating schedule.Ability to follow a defined work schedule and have reliable transportation.Strong technical, analytical, and critical thinking and problem-solving skills. Strong documentation skills preferred.Excellent communication skills and telephone protocol; professional verbal and written communication skills.

Vacancy expired!

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