Accounts Receivables/ Collection Representative

Please note that this is a 5 months contract position. Hybrid: Will need to work onsite 3 days/week and 2 days remotelyThis position is responsible for the proactive investigation, analysis and collection of aged outstanding accounts receivables. The position will need to partner with accounts, sales internal/external customers to obtain optimal working relationship. Analyze trends (and causal drivers) to understand customer’s payment patterns, identify root cause issues and implement processes to eliminate barriers to payment.Major Duties/Responsibilities:• Proactive Portfolio Account Management (invoice to collection activities) to include aged accounts receivable collections, claims identification, resolution, credit hold process, offsetting, overpayment, duplicate deductions, write-offs (based on approved limits), releasing customer held orders (suspensions), customer chargebacks and all other discrepancies that occur on customer invoices.• Makes some decisions regarding credit extensions and implemented; customer correspondence (internal/external), via fax and e-mail and customer phone calls to minimize past due receivables and build a favorable financial relationship with the customer.• Employ collection techniques as needed to secure payment from customers.• This may include an analysis of the data/trends, root cause identification and collaborate with key stakeholders to create appropriate action plans to remove barriers to payment.• Identifies opportunities for process improvements that will increase efficiency of workflow through the department and/or work towards achieving the goal of the department (reduction in DSO, improved customer satisfaction, cost reduction, risk mitigation, compliance).• Customer risk identification, where possible.• Demonstrate proactive risk management by utilizing AR systems/statements, calculate and understand customer’s balances, assess risk and make recommendations to management for company intervention/execution.Minimum Qualifications:• Three (3) + years’ experience in Accounts Receivable and/or Collections is required.• Excellent communication skills (both verbal and written) – ability to communicate complex issues in a clear manner to ensure positive impact is required.• Intermediate financial analytical skills is required (ability to utilize AR systems and statements; ability to calculate/understand customer’s balance, assess risk and make recommendations for execution).• Strong collaboration skills to partner with internal organizations (i.e., Field Sales, Contracting, Order Management, etc.) is required.• Working knowledge of required systems: Microsoft Office Suite (Word, Excel, PowerPoint), AR, etc.).• Strong problem solving and decision-making skills is required.• SAP, JDE and AS400 is preferred.Applicants must provide their phone number. Reference job number A1912.