Asset Services and Client Support Team Leader job vacancy

Vacancy expired!

Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Why You Will Love This Job: As a member of the Asset Service and Client Support Team you will excel in providing excellent client service in a value-add support model to internal and external clients in relation to DTCC's Asset Servicing products and other services. A keen eye for detail, a focus on excellent customer service and ability to handle a varied workload including web, email, and phone inquiries as well as project involvement are critical qualities for a successful team member. The Asset Services and Client Support Team Leader provides day to day supervision to staff and acts as a central point of contact to provide mentorship for team members. The Team Lead is accountable for ensuring that operational procedures are followed, that customer service and efficiency standards are met, and that fundamental business and social skills are developed among the staff. He or she leads their staff in the furtherance of corporate and departmental goals. The Team Leader participates in and leads short and long-term projects and serves as the go to person for the sophisticated operational problems and works with the wider leadership team to ensure this target driven environment has consistent high data quality output across the department. The Team Leader will be involved in the review of all audit and regulatory activities and be a risk manager for the organisation.

Your Primary Responsibilities:

Trains and coaches staff and covers all aspects of performance management
Resolves general division of workload, delegates, reviews, monitors, and approves staff outputs
Assists in the resolution of sophisticated inquiries and raises as needed
Develops team members to be able to resolve various inquiry subjects and supports performance improvement
Ensures compliance with client service standards and SLA's where appropriate
At the section level, leads initiatives related to corporate programs including employee survey activities, diversity, and community relations
Coordinates management testing
Collects metrics data related to efficiency, volume, accuracy, and problem-resolution
Recommends work-process improvements
Analyse and interpret current metrics and take the action to avoid negative impact to operational targets and client experience, addressing any concerns in timely manner and communicate to the applicable partners
Responsible for supporting the department in adherence to AML/BSA policies and procedures as set-forth by various regulatory bodies
Performs maker/check processes to ensure accuracy in the work being produced and adherence to departmental procedures.
Other duties as assigned

NOTE: Responsibilities of this role are not limited to the details above.

Leadership Competencies for this level include:

Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in essential team tasks and decisions.
Communication: Articulates information clearly and presents information optimally and expertly when working with others.
Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, positive relationships while at the same time is comfortable challenging ideas.
Innovation and Creativity: Thinks aggressively and out of the box, generates new insights and processes, and expertly pursues challenges as new avenues of opportunity.

Talents Needed for Success:

4+ years of financial services or related experience
Experience developing others and managing projects/teams
Degree preferred or equivalent proven experience
Strong organisation, analytical, mentor and communication skills
Adaptable to change and eager to learn new concepts/skills
Experienced MS Office user (Word, Excel, PowerPoint)
SalesForce experience desirable

We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

About DTCC

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

About the Team

The Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.

Vacancy expired!

ID	#15405193
State	Florida
City	Tampa bay area
Job type	Permanent
Salary	USD TBD TBD
Source	Depository Trust
Showed	2021-06-13
Date	2021-06-12
Deadline	2021-08-11
Category	Et cetera
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Job Details

Asset Services and Client Support Team Leader

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