Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for a CLOUD Support Admin for a FULL TIME assignment with one of our premier Insurance/Investment clients in Tampa, FL HYBRID Onsite 3x a week Will consider a RELO NO Sponsorship An App Admin is part of an the Solution support team matrixed to Cloud Services and third party software as a service to perform a specialized function that focuses on the reliability, performance, maintainability and optimization of business applications hosted on a 3rd party vendor cloud platform. To be effective in the position, an App Admin must have strong experience supporting business critical SaaS applications hosted in the cloud.
Key Duties and Responsibilities:- Collaborate with Cloud Services and Application teams to deliver projects
- Provide developers build assistance for applications where needed
- Responsible for building the automation for any account customizations required by the application (ie: custom roles, policies, security groups, etc)
- Provide L2 Operational Support, including off-hours incident response (this will be the development teams first point of contact for production support.
- The App Admin will be responsible for escalating to Cloud Support should they determine the issue to be IaaS platform related)
- Automate manual processes
- Responsible for root cause write up.
- Analyze incoming incidents/alerts and presenting opportunities for appropriate/proper prioritization of incident/alerts
- Follow the enterprise change management process to deploy fully tested and documented solutions/applications to a production environment. Assist in runbook review
- Ability to multi-task and manage tasks with varying priorities
- Self-motivated, innovative, and able to work across diverse technical and non-technical teams
- Strong cloud provider experience with SaaS implementations (AWS SysOps or DevOps certification a plus)
- Strong systems, network, and admin knowledge
- Experience troubleshooting application issues in an SaaS environment
- Working knowledge of DevOps and delivery tools (GitHub)
- Practical experience with modern scripting languages (Python, .Net, C#, Java)
Vacancy expired!