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Job Responsibilities:Evaluate and decipher phone interactions for adherence to Bank Regulations and documented policies/ procedures, conducting research as needed to resolve questions
Self-starter with strong time management to effectively prioritize and complete work
Thorough review of results to ensure scoring accuracy
Analyze results and develop the ability to identify procedural gaps and error trends through active listening
Qualifications:Minimum of one year experience in Credit Card Operations and/or Auto Collections is preferred.
Possess strong analytical skills, statistical proficiency, and problem-solving skills.
Effective written and verbal communication skills
Strong focus on attention to detail and collaboration skills
Able to work both independently and in a team environment
Detailed and deadline oriented, as well as, being able to balance multiple projects simultaneously.
Working knowledge of Chase Answers
Familiarity with multiple browsers, multiple tabs, window navigation
WebStats/NICE/Recovery One/Kana system knowledge a plus
Advanced PC skills including Microsoft Word, Excel, Access and PowerPoint is a plus
Working knowledge of the quality principles is required.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
Vacancy expired!