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The CSIS Security Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities:
This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
Manage day-to-day operational activities in area of responsibility as well as emergency response, crisis response and recovery functions, across multiple locations and jurisdictions in which Citi has a business presence/operation in full compliance with Citi Security and Fire Safety standards
Maintain, and find ways to improve, current security policies and procedures
Manage multiple vender relationships
Collaborate with peers, leadership team and Industry contact to understand risk profile of properties within span of control
Keep abreast of security industry standards, technologies and systems
Execute efficiently under tight time constraints.
Establish relationships with senior business leaders and interface with internal Citi functions and external agencies to promote functional excellence
Represent CSIS on facility, Crisis Management Teams, and during Continuity of Business exercises
Be knowledgeable of global, regional and local security protocols, operations or guidelines and apply them at each facility
Integrate concept of “Continuous Improvement” into management activities and communicate same to direct reports
Manage contingent and contract staff at various Citi facilities, sites and branches
Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years of experience
Managed team of security professionals and contingent staff
Performed critical evaluations of staff to raise operational effectiveness and efficiency
Executed efficiently under tight time constraints
Established effective relationships with senior business leaders and internal partners
Collaborated with peers, leadership teams and industry contacts to understand risk profiles of properties within span of control
Managed complex security projects that have regional consequences as well as criminal or regulatory implications
Has demonstrated in-depth understanding of the elements of a security & safety risk and control environment. Identifies and remediates weaknesses in security activities
Has demonstrated a broad understanding of security vulnerabilities
Experience with understanding potential security or safety threats (e.g., fire, executive protection), local threats based on geographic location and their impact
Demonstrated understanding of risk management and innovatively develops solutions and makes suggestions to senior management to mitigate risks
Participated in critical resource evaluations of staff to raise operational effectiveness and efficiency
Relevant experience in a private/public sector security environment
Experience working in a corporate or financial services security team
Domestic and International Travel
Flexibility to work on call off hours/weekends
Education:
Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.CITI Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house security, investigative, intelligence, and crisis management services to clients across all of Citi's businesses and regions. We also collaborate with other Citi business groups, law enforcement agencies, governments, and industry counterparts.The Global Intelligence & Analysis (GIA) program in Citi Security & Investigative Services (CSIS) is a dynamic program combining specialized intelligence and analytical resources, in support of cyber, fraud, internal misconduct, security, and other complex issues that arise throughout Citi. GIA’s mission is to provide timely and accurate intelligence and analysis that enable Citi to mitigate threats, improve business efficiencies, and reduce risk. GIA is globally dispersed, with analysts in the U.S., Mexico, Singapore, India, Hungary, and the U.K., and utilizes a ‘follow the sun’ model to meet our stakeholders’ needs. GIA is comprised of 10 core capabilities, including Regional Command Centers (RCC) located in NAM, LATAM, EMEA and APAC regions.The NAM and LATAM RCC based in Tampa, Florida is a 24/7 security operations and intelligence center responsible for executing streamlined processes and procedures focused on incident monitoring, incident reporting, travel security and crisis events coordination.About this roleBased in Tampa, Florida, this role reports directly to the NAM and LATAM RCC Lead Program Manager. In support of regional and global CSIS functions, the incumbent will manage the strategy and day-to-day activities of the NAM and LATAM Regional Command Center Operations program inclusive of Alarm Response & Coordination, CCTV Monitoring, and Incident/Crisis Response.The GIA RCC Operations Senior Manager position is a regional program role requiring expertise in physical security and safety, crisis management, security technology, and event and travel security. We are looking for high performers willing to bring their “A-game” and with significant understanding and expertise in:
Incident/crisis monitoring and response
Program/team management, including budget, training, and performance evaluation
Project/vendor management coordination, balancing multiple competing priorities
Building productive engagement models with internal and external stakeholders
Creating and Maintaining policies and procedures documents
Advanced verbal and written communication skills
Responsibilities
Manage day-to-day operational activities in area of responsibility across multiple locations and jurisdictions in which Citi has a business presence/operation in full compliance with Citi Security and Fire Safety standards (requires timely and efficient execution)
Manage multiple vendor relationships
Collaborate with peers, leadership team and Industry contact to keep CSIS leadership informed on security threat trends, industry standards, technologies, and systems
Establish relationships with senior business leaders and actively engage with internal Citi functions and external agencies to promote functional excellence
Represent CSIS on facility, Crisis Management Teams, and during Continuity of Business exercises
Be knowledgeable of global, regional, and local security protocols, operations or guidelines and apply them at each facility (maintain, and find ways to improve, current RCC policies and procedures)
Integrate concept of “Continuous Improvement” into management activities and communicate same to direct reports
Manage contingent and contract staff at various Citi facilities, sites and branches
Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
Bachelor’s degree required; Master’s degree preferred
6-10 years of experience in a private/public sector security department managing teams of security professionals and contingent staff (previous experience working in a corporate or financial services preferred)
Bilingual candidates in English and Spanish is required
Performed critical evaluations of staff to raise operational effectiveness and efficiency
Established effective relationships with senior business leaders and internal partners
Collaborated with peers, leadership teams and industry contacts
Managed complex security projects
Has demonstrated in-depth understanding of the elements of a security & safety risk and control environment. Identifies and remediates weaknesses in security activities.
Experience with understanding potential security or safety threats (e.g., fire, executive protection), local threats based on geographic location and their business impact
Demonstrated understanding of risk management and how to develop/present innovative solutions to senior management to mitigate risks
Flexibility to work on call off hours/weekendsJob Family Group:Corporate ServicesJob Family:SecurityTime Type:Full timePrimary Location:Tampa Florida United StatesPrimary Location Salary Range:$90,370.00 - $135,550.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Vacancy expired!