Vacancy expired!
HELP DESK ANALYSTTAMPA, FL Candidate must be able to work onsite once the WFH policy is lifted, so local is preferred. Work will be 50% remote and 50% on site. Flexibility for work hours (Shifts 7am thru 7PM Monday - Friday). Project Description:
- Email and Calendar Systems.
- VPN Remote connectivity
- Basic Network connectivity troubleshooting skills
- Basic Service Now or Remedy Help Desk Support tool and processes
- Able to follow Basic ITIL knowledge Base
- Customer Service Phone training able to apply customer empathy
- Web based applications
- Handles problems that are complex, unknown, and new with confidence
- Multitasks by thinking, typing, troubleshooting, and talking effectively
- Ability to apply active listening
- Demonstrated ability to work individually or within a team environment
- Strong analytical skills and demonstrated ability to troubleshoot
- Ability to explain technical information to non-technical clients
- Demonstrated ability to learn new skills and apply the knowledge
- 2+ years of Helpdesk Experience
- 1+ years of Microsoft Outlook / MS Office
- Strong verbal and written communication skills
- Certified in 1 or more of the following A+
- MCP (Microsoft Certified Pro)
- Win10 or above
- Two years of prior related work experience in a technical support environment
- Two years' experience working directly with the public in a service capacity
- Windows Family Operating systems (Win10)
- Two-year business/technical degree or equivalent work experience for Jr/Intermediate
- Provide Level 1 support for databases, software & devices
- Excellent Customer Service skills
- Excellent understanding of Service Desk Operations; including tools (call tracking systems, ACD) processes and methodologies
- Fluent in Spanish, Portuguese, or French
- Experience with Translating information and communications
Vacancy expired!