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IT Service Desk Technician (
Job Number: 2215020 ) Position Summary: A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem solving resolution. The PC support technician is to research and follow-up on problems that may require additional resources. Major Responsibilities:- Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
- Work on special projects and laptop software configuration
- Log all support calls into the call tracking system
- Work with programming staff to communicate software issues
- Follow-up with callers to ensure customer satisfaction
- Other projects and tasks as assigned by supervisor
- At least 2 years of prior customer service experience (technical or non-technical) required
- Prior Service Desk and Project Management experience preferred
- Vocational/Technical or certification required
- Bachelor's Degree preferred
- A Technical Certifications preferred
- Excellent communication skills required
- In-depth knowledge of Windows 7, Internet Explorer, Outlook 2010 and MS office required
- Knowledge of and ability to troubleshoot Printers in a Windows environment required
- Basic understanding of AS/400 communication and connectivity required
- Working knowledge of wireless technology and mobile environment required
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Vacancy expired!