Vacancy expired!
- Internal and external user connectivity
- Computers and operating systems
- Phones, tablets, and handheld computers
- Desktop and label printers
- Application software
- Provide Level 1 technical support to 's user base
- Act as a technical resource for internal and external projects
- Monitor the incoming and open Help Desk support ticket queues, respond quickly and effectively to requests, document work done, and quickly resolve or escalate issues utilizing the Help Desk system process
- Assist with onboarding of new users by following the IT order form and checklists
- Install, test, and configure new computers, mobile devices, peripheral equipment, and software
- Act as a support element to the team and provide support and cover where there are specific service pressures
- Follow department procedures to ensure that all objectives and commitments are fulfilled in line with expectations, agreements, and standards
- Assist IT, Manager, in developing and maintaining standard support procedures and other documentation as required to ensure the support, availability, and continuity of IT services to agreed SLAs (service level agreements) and KPIs (key performance indicators)
- Participate in planned programs of professional development to maintain growth in professional skills and knowledge for yourself and the IT Support Team
- Undertake other such duties as assigned by the IT Managing Director or his/her representative.
- Participate and engage in after-hours support
- Execute other tasks and projects as assigned
- 3-5 years of desktop/tech support, deploying and troubleshooting for end users (internal and/or external users, applications, and hardware)
- Microsoft Windows 7 and 10, Windows Server 2008, 2012, and 2016
- Microsoft Active Directory
- User accounts, OUs, GPOs, etc.
- Core Microsoft Office Suite (Outlook, Word, Excel)
- Virtual machines (VMWare, Citrix, etc.)
- Basic IP Networking and Connectivity Concepts
- Understanding of DHCP, DNS, CIFS/SMB, HTTP/S, SMTP/POP, and other commonly required desktop protocols and services
- Mobile device support (Apple iOS and Android)
- Phones, tablets, handheld computers
- Desktop and Label Printers
- HP, Zebra, Konica Minolta, Ricoh
Vacancy expired!