Vacancy expired!
- Coordinate and drive Restoration of Service for Major Incident events
- Conduct escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
- Coordinate with a large Cross Functional Team
- Guide stakeholders on process exception scenarios, if any
- Review and modify the incident management process as required to ensure its effectiveness
- Oversee weekly/ monthly reporting, metrics and analysis
- Produce accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
- Work closely with SMEs to quickly identify customer impact (who, how, when)
- Vendor management/ relations/ escalations
- Good understanding of production IT Environment and IT Operations
- Minimum of 5 to 10 years of experience in an Incident Management role
- Self-motivated and constructive with outstanding problem solving, critical thinking and skills for team/cooperation
- Supervisory or team lead experience
- Ability to build and sustain good working relationships
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Strong analytical and time management skills
- Prior experience in application support and/or infrastructure domain
- Expertise in Microsoft PowerPoint, Visio and Word
- ITIL V4 Foundation or ITIL 4 Managing Professional certification preferred
Vacancy expired!