Vacancy expired!
- Oversees the preparation, migration and deployment of Interactive Visual Aid materials to the field, across departments, and to third party organizations.
- Manages app signing processes including coordination of Apple apps, home grown apps, and Salesforce apps.
- Reviews, updates and disseminates system knowledge articles and works closely the with support teams.
- Manages and supports Field Force Management initiatives.
- Interacts with Field Force management team members to gain understanding of projects and assist with project documentation, system requirements, and enhancement requests.
- Initiates interactions with Internal teams and External matrix teams.
- Prepares and/or maintains documentation pertaining to systems operation and user documentation.
- Assist with documentation and preservation of processes and artifacts including Requirement Documents.
- Translates business specifications into user documentation.
- Plans, writes, and maintains systems and user support documentation efforts.
- Administers FFM Project & Portfolio Management (PPM) activities by processing SOWs and Chargebacks.
- Proven experience (beyond user level ) with Veeva software or more extensive Salesforce Experience.
- Industry-specific experience (bio-pharm or medical).
- Ability to communicate well at a technical level with software administrators and developers.
- Ability to translate technical problems, limitations, solutions, & requirements between all levels of business stakeholders and technical solution-providers.
- Matches the Client culture.
- A.A. Business Administration or equivalent • A Certification from either Salesforce software or Veeva software.
- 1 – 3 years direct experience working with the Veeva application.
- 1 year experience with ServiceNow.
- Extensive general technical knowledge and skills to include MS Office and Internet platforms.
- IT experience in a pharmaceutical or healthcare setting, cloud-based CRM and Field Force process experience.
- IT Validation Systems knowledge and experience a plus.
- Good understanding of the software development lifecycle.
- Knowledge of Apple VPP process a plus.
- Experience with Vitalize Incident, Problem, Change, Release, Configuration, Request and Knowledge Management modules.
- Technical knowledge of Office tools and SharePoint and demonstrated ability to apply skills to new software solutions.
- Ability to work effectively and cooperatively with cross-functional teams, including external partnerships and vendors.
- Strong project management and organizational skills with a high attention to detail.
- Display strong customer service with business partners, matrix teams as well as internal FFM team members.
- Must be able to meet multiple deadlines and deliver on competing high profile requirements.
- Works independently and must be able to adapt to a fast-changing environment.
- Strong interpersonal, communication and negotiation skills with an ability to influence effectively.
- Must be detail-oriented and able to work with a high volume of documents in a fast-paced environment.
- Highly organized and process-oriented; excellent oral and written communications skills.
- Has Project & Portfolio Management (PPM) experience.
Vacancy expired!