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Role DescriptionJ.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.Department DescriptionThe Cross Product Change Services Team within Corporate and Investment Bank, Digital Platform Services provides change services such as Business Analysis, Data Analytics, Process Assessment and re-engineering, Automation, Testing and Implementation support, Project management and delivery to the JPM Payments, Markets, Securities Services businesses and cross business functions like Network Management, Client Tax and KYC.We are seeking an Executive Director (604) to spearhead overall quality and engineering operations in JPM Payments E-Commerce programs, for the Cross Product Change Services Team. This individual will be responsible for building the strategy and driving the execution of Quality Engineering practices for various Products and servicesRole DescriptionSuccessful candidates will partner with Payments technical and domain experts; in a cross-business, cross-functional 'project' based environment. The role will provide an opportunity to work on projects across Payment's business. Additionally, successful candidates will be involved in initiatives specific focused on accelerating Org priorities. They will also have significant exposure & visibility to senior management. This role is ideal for highly motivated individuals with advanced problem solving and communications skill.The successful candidate will join a team focused on change delivery across products, help accelerate pace of delivery, provide metrics, KPIs to enable data-based decision making and be responsible for supporting the strategy and execution of our organizational objectives.The role will require working with stakeholders across the CIB, looking to leverage best practice across the industry and other J.P. Morgan business units. Lateral contacts in business, technology, middle offices, product and client facing organizations firm wide would need to develop and mined for best practices and driving outcome s.Responsibilities:Design and delivery Quality Engineering Strategy for various E-Commerce products.
Own and deliver on the roadmap that defines in detail how quality will be built into each SDLC stage, from ideation through continuous delivery
Strategy to address release management, epic validation, test environments, continuous integration and continuous testing, business process regression and test data management
Ensure that while "shifting-left", there is feedback from right which is being used to improve time to market for product and service releases
Build effective relationship with key Payment's strategy leads; whilst being able to effective challenge them to move DPS initiatives forward
Gathering, analyzing and synthesizing feedback from LOB interaction to help drive initiatives
Partner closely with Operations, Technology and Product groups.
Developing and syndicating recommendations to technology and program teams to accelerate change.
Functional and Technical Expertise:Strong technical and agile delivery experience
Able to hold detailed conversations with technology team members about legacy, existing and new technologies that are being leverage across the CIB
Strong understanding of the Payments business/technical architecture
Problem Solving and Analysis:Ability to break down analyses and issues into their individual components
Ability to quickly learn new concept
Ability to quickly derive patterns and insights from data and analysis
Ability to keep sight of the overall context of what they are working on and remain centered on answering the 'bigger' question
Superior attention to detail with eye for spotting errors and redundancies
Advanced financial numeracy & Excel skills
Communication:Strong communication skills with ability to provide clear and succinct verbal updates on their work to colleagues, senior executives and clients.
Actively contributes to team meetings / conference calls with colleagues, stakeholders from other functions and clients / 3rd parties.
PowerPoint skills - able to create individual slides and structure presentations with minimal input and need for secondary review
Working Style and Influence:Able to work comfortably & confidently under pressure and aggressive deadlines
Ability to work on hands-on basis and not limit oneself to only tracking and reporting milestones.
Ability to handle multiple work streams and manage personal time& stakeholder expectations to deliver against each
Safe pair of hands - keeps track of deliverables and proactively follow-ups and provides updates. Does not need to be reminded or chased
Is able to build relationships with and influence colleagues and LOB functions to meet deadlines
Ability to work collaboratively with team members and stakeholders. Not possessive about roles and responsibilities - flexible to sharing or merging roles/responsibilities with others to meet overall project or Firm objectives
Experienced in managing matrix teams and get the functions delivered.
Considerate of others, is able to take on additional work and support others during high pressure situations
Qualification:15+ years of project delivery experience
10+ years of experience in a quality engineering / test service
5+ years' experience in test automation tools and technologies
5+ years of experience in Payments domain
10+ years in a leadership position, where responsible for building and delivering on strategy
Deep Project / Test Management exposure
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
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