Technical Support - Salesforce, TCP IP, DNS, WINS, AD, ServiceNow job vacancy

Vacancy expired!

Job Description: IT Service Desk Support Analyst
JOB SUMMARY: Primary responsibility is to provide Tier 1 and 2 technical support with emphasis on supporting the Salesforce application for an employee base of over 1,000. Analysts are expected to deliver such support in accordance with ITIL best practices. Support scope is infrastructure, applications, connectivity, identity mgmt., hardware, and provisioning.
Adherence to company IT processes and procedures is expected when carrying out duties of this role. This will involve (among many other aspects) administrating end-user and group accounts in Active Directory, maintaining hardware and software inventory, reporting system changes to appropriate internal groups, documenting process revisions, and assisting with system upgrades.
The role may also require participating in special or ongoing IT projects such as IT asset management, change management, problem, management, and the creation of IT knowledge articles.

EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Formal Education

Minimum: High school diploma or equivalent

Desired: 15 collegiate credit hours with GPA of 3.0 or higher

Desired: At least one of the following certifications - MCP, A+, N+, or similar

Infrastructure Experience

Experienced in client server, cloud, SaaS, IaaS, PaaS, LAN, WAN, SAN, VPN, ISP, SCCM concepts along with TCP/IP, DNS, DHCP, WINS and Active Directory

Experienced in troubleshooting personal computing devices such as desktops, laptops, tablets, smartphones, and all related peripheral devices such as printers, headsets, handsets, and viewing devices

Applications & Collaboration Tools Experience

Experience with Symantec Endpoint Protection, Zoom, MS Teams, MS Office 365, Salesforce, an ITSM Tool such as ServiceNow or FRESHWorks in a Windows 10 environment

Experience with DocuSign, OKTA, Kaseya, UltiPro, and Kronos is desirable

Skills, and Abilities

Strong intrapersonal communication and customer service skills with professional mindset

Strong analytical and troubleshooting skills

Ability to successfully process and handle multiple tasks

Ability to work under demanding conditions caused by fast-paced and changing environment

Ability to effectively function in a team-oriented environment

Ability to maintain records, manage time, and manage work queues

Ability to work collaboratively and provide thought leadership

NOTE: Ability to lift 35 pounds easily and regularly

PRE-CONTRACT SCREENING
Background, Bio Scan, ReferencesRequired Skills: TCP/IP; ;LAN; ;LAN/WAN; ;ACTIVE DIRECTORY; ;VPN; MS OFFICE. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please)

Vacancy expired!

ID	#12157703
State	Florida
City	Tampa bay area
Job type	Contract
Salary	USD Market Market
Source	Software Management Consultants, Inc.
Showed	2021-04-12
Date	2021-04-09
Deadline	2021-06-08
Category	Et cetera
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Job Details

Technical Support - Salesforce, TCP/IP, DNS, WINS, AD, ServiceNow

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