Vacancy expired!
Remote Technical Support Representative - contract to hire This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. In order to work remote for this client you must live in Indianapolis IN, Tampa FL, Buffalo NY, Phoenix AZ or Minneapolis MN I have included a job description for your review. They are looking for people to work 1st, 2nd or 3rd shift. If you are interested, be quick to respond, these positions go fast and it is a great place to work! First 8 weeks are training and they supply you with all the equipment you need to work from home. ?Shifts can start as early as 7:30am CST and as late as 3:30pm CST. All shifts are 8 hour days - 40 hour work week. Position Purpose:
- Provide support to internal and external customers.
- Provide technical support for fire, intrusion, and integrated security systems.
- Identify issues and attempt to resolve technical issues. If unable to resolve, obtain adequate information regarding the system, the customer issue and the fault to allow a field technician to address the customer issue.
- Work directly with customers who subscribe to service plans to resolve security system issues as efficiently as possible. Where customers do not subscribe to service plans, provide courtesy support and initiate field service as requested/required.
- Accept incoming phone calls from the field technicians and/or customers.
- Accept incoming email/electronic requests for support from customers.
- Provide support with support requests for trouble shooting to eliminate unnecessary service requests.
- Experience with alarm systems such as: Honeywell, Bosch, DMP, Sonitrol, Videofied, etc.
- Experience within monitoring, field operations, or service dispatch departments and associated understanding of normal processes and procedures.
- Excellent communication skills (verbal & written), including strong telephone skills.
- Strong PC and typing skills including work within client/server and/or web-based ticket logging systems.
- Consistent, positive performance evaluations. Must have maintained good attendance and punctuality.
- Able to work within a call center environment.
- Able to work shifts, have some flexibility in terms of scheduling and be open to the possibility of overtime opportunities.
- Self-directed and independent.
Vacancy expired!