Network Support Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a VMWare Server Support Analyst for a Contract assignment with one of our premier Utility Services clients in Tampa, FL . (Please note the position shift is 7:00PM-5:00AM) MUST BE ABLE TO WORK ONSITE WHEN FACILITY REOPENS SHIFT IS SUN-WED 7:00PM-5:00AM NEED VMWARE SERVER EXPERIENCE AND ROLLOUT Responsibilities :

• Responsible for planning/designing, implementing, and supporting new and existing network, server, and storage infrastructure.
• Plan, design, and implement network, server, and storage infrastructure based on project requirements, capacity plans, and system support.
• Problem solving involves basic troubleshooting following the OSI (Open Systems Interconnection) model, making or calling for equipment repairs, and problem escalation.
• Install and support network, server, and storage hardware and software.
• Detection and correction of work stoppages and/or errors are accomplished by monitoring systems and changing configurations as necessary.
• Direct participation in the planning and designing, maintenance, testing and documentation of the company's disaster recovery plans are vital.
• Provide and apply appropriate security consulting and support for IT infrastructure across multiple platforms (Firewalls, Operating Systems, and other network devices).
• Provide second-level technical support for security systems and authentication mechanisms on all operating system platforms.
• This role will primarily focus on the functions that support, monitor, troubleshoot, diagnose, and remedies the 24x7 Operational functional aspects of server and network problems and failures but also includes some Check Point Firewall functions.
• This role is critical to maintaining the companies' IT Network infrastructure and security postures and support the business partners need.
• Support (20%): Monitors, troubleshoots, diagnoses, and remedies server and network problems and failures
• Implement (20%): Installs and configures server and network hardware and software
• Design/Plan (30%): Design and planning required for small projects
• Lead/Consult (30%): Project leadership, consulting, or cross-train peers
• EDUCATION: Required: High School Diploma or Equivalent.

• Minimum of eight years of work experience related to the Duties & Responsibilities of this position is required.
• Licenses/Certifications: Has obtained at least two associate and one senior level certification (i.e. Microsoft Certified IT Professional, VMware Certified Professional, HP ATA Servers & Storage, or Cisco Certified Network Associate/Professional).
• Preferred: CCNA working towards CCNP, VCP, or MCITP is highly preferred
• Switching, routing, DNS/DHCP, Windows Active Directory, Storage Area Networks,
• Server virtualization, networking/server hardware installation and maintenance.
• They have expert knowledge of most types of network or server infrastructure regardless of the complexity.
• Supports the following technologies: switching, routing, DNS/DHCP, Windows Active Directory, VMware, Voice over IP, and networking/server hardware installation and maintenance.
• The shift(s) covers nights and weekends.
• Office environment is the normal working environment with field work required during upgrades and break/fix activities.
• An On-call rotation for 24x7 support is required with occasional travel needed for supporting remote facilities.
• Tasks require handling objects up to 50 pounds on a routine basis. Involves standing and/or walking for extended periods of time and lifting networking, smaller UPS's, and server equipment.
• Minimal exposure to physical risks such as operating dangerous equipment.

• Minimum of six years of direct work experience performing the Duties & Responsibilities of this position is preferred.
• Preferred: Associates or Bachelor's degree from a regionally accredited institution (SACs, etc.) in Computer Science, Engineering, Math, or equivalent IT discipline (MIS).