Vacancy expired!
- Provide front line Application and ERP support to all Verizon end users in line with predefined service level agreements. Respond to At Your Service support requests via phone, email, and/or live chat communication channels and monitor the overall management of an incident or request through to completion. Prioritize, escalate, and route incidents appropriately to other teams within the business. Actively identify and communicate potential service improvement opportunities. Develop technical resources that help strengthen the organization’s self-service offering. Identify opportunities for end user training and support user training during system implementations, upgrades, & enhancements. Make strategic recommendations based on analysis and knowledge of system capabilities and end to end impacts on customers and technologies. What we’re looking forYou’ll need to have:
- Bachelor’s degree or one or more years of work experience. Experience working collaboratively in a remote working environment Even better if you have:
- Bachelor’s degree in MIS, IT, Accounting, Finance or related discipline. Experience with ERP applications such as SAP, NetWeaver, and/or PeopleSoft. Experience working with an IT service management solution like ServiceNow, BMC Remedy. Experience supporting users over phone, live chat, and/or email. Strong interpersonal skills with customer-based focus. Excellent problem-solving and analytical skills. Knowledge of Microsoft Office applications, especially Excel. Knowledge with Google Suite of productivity tools. Experience with ERP applications or processing financial data, including interface management experience and working knowledge of data warehousing, data transformation, or IT production support. Experience with financial systems, procedures and verification, and knowledge of financial statements such as expense reports, purchase orders. Knowledge of the ITIL framework and practices and/or be ITIL-qualified. Ability to complete tasks independently and make decisions and recommendations to management to support continuous process improvement. Experience with emerging technologies such as robotic process automation (RPA), Chatbots, AI/ML and ability to apply experience to potential process improvements. Positive, customer-centric attitude. Ability to work in an often fast-paced environment, adhering to expected SLAs.
Vacancy expired!