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Product Support Representative - Hybrid - (Weston, FL, Santa Ana, CA or Atlanta, GA ONLY)General InformationRef #:20230033348Travel Amount Required:NoneJob Type:Regular-Full TimeLocation:Atlanta - Georgia - United States, Santa Ana - California - United States, Weston - Florida - United StatesDescription & QualificationsDescriptionAs a Product Support Representative in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool. Your work will play a key role in providing timely solutions to our customers’ reporting needs by using a consultative and troubleshooting approach. THIS IS A HYBRID ROLE - YOU WILL BE REQUIRED TO GO INTO THE OFFICE AT LEAST 3 DAYS A WEEKResponsibilities: Delivers a world class customer experience through case, email, phone, and chat channels that creates and retains “partners for life” Manages case queues and establishes case priorities in accordance with client service level agreements Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions Educates and trains customers on resolution [best practices] and workarounds to create self-sufficiency Accurately documents case activity and follows through with commitments Collaborates with internal partners to expedite and champion customer needsQualificationsRequired Qualifications: Bachelor’s Degree or equivalent work experience 2+ years’ experience in a fast-paced customer service/troubleshooting environment Strong problem solving and analytical skills Exceptional technical skills and proficiency in MS OfficePreferred Qualifications: Experience working directly in a Payroll and/or Human Resource environment UKG Pro HRMS Payroll Software Knowledge Programming Coding#LI-HYBRIDCompany OverviewHere at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKGEEO StatementEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and its supplement .View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .Colorado, New York, Washington, and California Pay LawThe pay range for this position in Colorado, New York, Washington and California is $39,600 to $56,900, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
Vacancy expired!