Vacancy expired!
Deputy Product Manager - Voice End PointsCore Business ServicesRequisition # ALP001XUPost Date 3 hours agoRole Type Description
Responsible for investigating, selecting, and driving the development of products
Accountable for end-to-end product ownership.
Provides a continuous review and alignment of technology services to changing business needs.
Acts as a key point of interaction for all support, design, engineering and other product owners.
Acts as a sponsor for service-related projects and as a stakeholder on service-impacting projects.
Role Summary
Responsible for investigating, selecting, and driving the development of products for an organisation
Responsible for setting a product’s vision and strategy, ensuring that products are strategically planned and managed
Leads cross-functional teams from a product's conception all the way through to it’s launch.
Essential Functions
Act as owner and voice of the customer for a product or set of products within a product family.
Has profit and loss responsibilities for a product, ensuring that it meets user, market and business demand.
Ensure the product supports the organization’s overall strategy and goals.
Communicate the vision and goals of the product, product family, and offerings.
Drive strategy development, establish priorities and manage the roadmap using criteria and requirements defined during research.
Execute the product plan, collaborating with engineering and other teams.
Demonstrate functionality of completed products to stakeholders.
Develop metrics to assess the success of products and features and determine necessary enhancements.
Anticipate changes in market dynamics /models, adapts products, and creates product retirement and transitioning strategies.
Identify new products and features to create growth opportunities.
Manage the product lifecycle including market requirements, product release plans, user stories, release criteria, product launch, and organizational readiness activities.
Collect market data and feature requests to define and prioritize the product backlog and manage the roadmap.
Partner with internal stakeholders and customers to validate requirements and priorities through various forums (analysis, meetings, focus groups, etc.) and refine those requirements for broad market applicability.
Collaborate with user experience, business analysts and engineers with a focus on defining product functionality and designing solutions that bring differentiating value to our current and prospective clients.
Monitor market changes and trends to assess competitive positioning and opportunities for strategic product enhancements.
Manage and drive the product launch process and ensure organizational readiness across all partnering teams.
Lead the effort on developing launch campaigns, and training materials, ensuring a well planned and executed go-to-market strategy.
Assist the sales team by evangelizing the value proposition and developing sales tools that support their selling process.
Provide regular updates about product direction and release plans to the senior stakeholders and clients.
Tools / TechnologiesInfrastructure, Cloud Computing, Network, Operation Systems (Desktop and Server), Analytics, Big Data, Sharepoint, Citrix, DevOps, Office 365, DatabasesDetailed Capabilities / Key Skills
Capability to help clients structure, plan, estimate, deliver, deploy and operate the software, services, cloud, hardware and network infrastructures supporting a secure integrated enterprise architecture.
Process: Management of all aspects of infrastructure from architecture and provisioning to various run-time scenarios and ongoing maintenance
Develop, define and deploy a governance model for overseeing innovation investments, performance, risk management and policy changes required to enable innovation to thrive.
Communicate effectively across a variety of mediums (e.g. story boards, videos, etc.) and incorporate emotional intelligence in delivery to bolster creativity. Understand how to display brilliant ideas so they resonate with the target audience in a clear, less overwhelming way
Implementation of open innovation and idea management platforms to utilize both inflows and outflows of knowledge to improve internal innovation and expand markets for external exploitation of innovation.
Own the design process for new digital products and services, liaising with developers in the business to design new robust digital products and services in line with business strategy that can be delivered at scale
Assess market growth, adjacent markets, product/service extensions as opportunities, competitive positions and customer needs. Understand and document global and country-specific performance forces, trends, and nuances relevant for a client's operations (e.g. country attractiveness index, infrastructure challenges, regulatory limitations, customer behaviors, talent pool, etc.).
Determine how applying IoT, software agents/bots, big data analytics and real time experience data can transform the category
Within Financial Planning and Analysis, capability to select, drive, and monitor progress of prioritized projects within a greater portfolio of opportunities in order to achieve strategic objectives with the largest impact to the business.
Capability to define metrics for a client's IT organization leveraging industry-aligned business models, leading-edge metrics and KPI's which are aligned to their business environment.
Capability to help clients define the overall or functional technology strategy, including assisting with technology trend analysis, option framing/decisioning, portfolio rationalization and technology road mapping to help clients best align technology choices to their overall business / functional objectives.
Develops strong relationships with teams and stakeholders, demonstrating ability to meet or exceed stakeholders’ expectations and gain trust, commitment and support. Builds internal and external network and uses it to connect stakeholders to appropriate subject matter specialists. Finds the right cadence of connection with stakeholders to become a trusted business advisor. Applies diplomacy, negotiation and conflict resolution to influence others and achieve mutually acceptable solutions.
Ability to apply the change principles, processes, behaviors and skills necessary to effectively prepare an impacted audience for a sustainable change
The capability to define and implement a process to track and monitor expected benefits achievement against realization plan and close when benefits have been fully realized
Capability to manage all vendor related tasks like researching, pricing, contracting, etc.
The capability to ensure that people, process and technologies are compliant with industry and regulatory standards
Capability to define the overall business case for a large technology shift including overall economics, performance expectations, major sensitivity drivers, and key risk areas.
Deliver full on commitments and create lasting change that can be sustained and continuously improved and help manage change/transition to ensure the human element and stakeholder expectation and needs are taken into consideration.
Detailed Capabilities / Optional Skills
Ability to analyze and solve complex business problems
Demonstrate the ability to apply process design and controls principle to design "or map" a process and its associated inputs, controls and outputs; and analyze a process in terms of its fitness for purpose across : quality, control efficiency, consistency, duplication, effectiveness against leading practice
Ability to plan, organize, secure and manage resources to bring about the successful completion of specific project goals and objectives.
Demonstrates an understanding of the assessment, design, employment and maintenance of the processes, org designs, SLA's, contracting arrangements and other management tools used to manage and achieve organizational targets of an Corporate organization
Able to design and facilitate a team development process with the intention of establishing a deeper level of trust among team members, encouraging and supporting productive conflict, achieving clarity and closure on critical decisions, embracing accountability for every team member and focusing on collective outcomes. Able to improve team performance and team dynamics by providing expertise in team diagnostics, team behaviors, digital collaboration tools and technologies, and characteristics of high performing teams.
Develop high-quality performance metrics in support of strategic goals. Consideration is given to data quality, sourcing, link to strategy, and management frameworks (e.g. balanced scorecard).
Define a road map outlining the sequence and interrelationship of major activities to achieve the end state (e.g. cost reduction, operating model, growth strategy)
Ability to visually map out key user tasks in a process flow along with pain points to identify areas of opportunity and prioritization.
Products In-ScopePoly desk phones, Resource Manager, JABRA / Poly / Sennheiser speaker phones and headsets, LANDIS Attendant PRO cosole.
Vacancy expired!