Job Details

ID #44748484
State Georgia
City Alpharetta
Job type Contract
Salary USD TBD TBD
Source Mitchell Martin, Inc.
Showed 2022-08-10
Date 2022-08-09
Deadline 2022-10-08
Category Et cetera
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Experience Design Technical Lead II

Georgia, Alpharetta, 30004 Alpharetta USA

Vacancy expired!

Our client, a multinational professional services network, is seeking an Experience Design Technical Lead II

Location: Remote

Position Type: Contract

Job Summary:

The Experience Design Lead will be a senior member of our growing Experience Design group within the Enterprise Technology (ET) organization that is part of the Core Business Services (CBS) business unit within. Our Experience Design group is solely focused on improving the overall employee experience of all employees.

The Experience Design Lead will be responsible for the experience design efforts across the Enterprise Technology portfolios. They will act as a strategic partner to senior executives who lead the function, helping to define, develop and refine employee experiences related to that area of focus. They will be responsible for directing and managing the work of their teams to ensuring we deliver the best possible experiences for our internal Customers. They will mentor and grow the ability of their team members, helping to develop and retain top UX talent.

Job Responsibilities:

  • Work with various strategic partners and internal stakeholders to clearly articulate their problems and define possible solutions.
  • Coordinate and help conduct initial discovery research to elicit the problem statement and identify potential further areas of improvement related to the initial problem statement.
  • Coordinate collection of any existing data points around the problem area, conduct analysis on collected data to help baseline current state, highlight potential solutions, and define success measures.
  • Frame/summarize current state problems quickly using storyboards, experience maps, interactive walkthroughs, service blueprints, etc.
  • Quickly and efficiently build prototypes to help rapidly test potential solutions with our different user segments.
  • Partner with our UX research team to coordinate, conduct, and analyse user research on existing systems and design prototypes.
  • Effectively communicate finalized solutions to delivery teams and follow projects through to completion.
  • Help coordinate feedback on finalized solutions through a collection of defined success metrics as well as through survey feedback with help from our research team.

To qualify for the role, you must have:

  • 3+ years' experience in leading enterprise UX projects., and over 7+ years' experience in UX field.
  • Fluent in English and Polish
  • Must be an exceptional listener, an extraordinary problem framer, and exhibit excellent verbal and written communication skills.
  • Be comfortable with a remote working environment and have some level of familiarity using remote collaboration tools like Teams, Miro, etc.
  • Act as a champion of the customer and help stakeholders and partners within the organization to become more familiar with UX practices and principles.
  • Be an expert with Figma, Sketch and other prototyping toolsets and the demonstrated ability to master new tools quickly.

Ideally, you'll also have:

  • The ability to be a self-starter, quick learner, adaptive partner, and manage your work streams with decreasing overhead from team leadership.
  • Some expertise in service design and service design methodologies
  • Familiarity with conversational interfaces, AI design best practices, and/or AR/VR design work.

Vacancy expired!

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