Vacancy expired!
Job Title: IT Analyst Location: Alpharetta, GA Duration: Long Term Contract JD-IT Analyst Client is a leading provider of platforms, digital innovation, artificial Intelligence and end-to-end IT & Business services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise, knowledge-based ML platforms, as well as profound anthropological efforts to understand the end customer and design products and interactions that create delight. We are deeply committed to developing a comprehensive understanding of our clients' problems and to develop platforms to address them Client is looking for a highly energetic and collaborative IT Analyst with minimum three years of IT experience. The ideal candidate have experience in new platform products adoption process with cloud exposure preferred using traditional new and emerging technologies. We are looking for an IT Analyst who will be responsible for supporting and the driving the migration various systems to a new platform hosted within cloud platform Google Cloud Platform . The ideal candidate will ideally have experience with Cloud and have a good track record of dealing with internal and external customers proactively in order ensure migration targets are met. Knowledge of working within the financial services credit risk industry would be highly desirable. Job responsibilities include
- Gather the knowledge of the current platforms and new platforms
- Organize the documents and information to build a Knowledge Base for future support and FAQ
- Collaborate and interact with various technical and non technical stakeholders inhouse and external to gather the information needed to platform migration and adoptions.
- Set up and configuration of new customer environments following customer standards and processes
- Developing a sound understanding of business and IT processes.
- Create and maintain internal support documentation for customer solutions and assist in maintaining and improving IT related processes and procedures
- Participate in daily project and triage meetings to provide support to the project team as required.
- Keeps track of lessons learned and shares those lessons with team members.
- Mitigates team conflict and communication problems provides information that ensures interest and understanding
- Will be the first level of support any issues or questions related to customer migrations.
- Working knowledge and experience with the following
- 3 years of experience in Information Technology
- 1 years minimum experience in Technical Support role Business Analysis business systems analysis experience business systems design experience or a combination of both
- Aware of cloud technologies and strong understanding of SDLC.
- Knowledge and understanding of application and distributed system technology projects
- Good organizational skills and the ability to prioritize and manage several tasks at one time
- Experience working independently and as part of a team to analyse and document the techno functional details of the platforms and systems.
- Exposure to XML JSON REST APIs Web Services and related standards.
- Exposure one of the cloud or software development technologies
- Excellent communication skills 1 year experience is IT L1 support or similar a plus
- Strong sense of responsibility and commitment to go above and beyond to meet deliverables
- Strong customer service attitude and initiative to investigate technical issues
- Great attitude and eagerness to learn new skills.
- Good written and verbal skills
Vacancy expired!