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Req Ref No: MDGAIP2-99
Location: Alpharetta, GA
Duration: 7.0 monthsDescriptionDescription:Regional Transition Manager for the AmericasSpecific Requirements:Primary responsibility will be to assume the roles of a Regional Transition Manager (RTM).
The RTM is key point of contact to the customer and operatively manages the preparation of a site for migration, guides through the migration call of the specific locations in a region, reports on the status per site and is responsible for obtaining the final approval of a location.Key-ResponsibilitiesWork with organization and partners to identify key stake holders for locations in scope.
Initialize and control location-based concept (LBC)
Manage preparation of locations to get ready for migration
According the agreed procedures, organize alignment calls between technical team, service provider and other RTMs, and additional technical clarification calls where required
Manage preparation of test documents and plans, invite to and guide through pre-migration test sessions
Organize the migration call, guide through call and post-migration test, communicate on migration result (success)
Control Hypercare closure
Support/manage trouble shooting after Hypercare closure
Store deliverables in project repository (e.g. SharePoint)
Report on site statusKnowledge and Experience:Experience in managing project in a Global environment (team supports North America, Central America, and South America).
Ability to self-organize work and handle and prioritize multiple tasks.
Strong communication and presentation skills.
Good analytical and decision-making skills.
Good knowledge in service management, change and communication management
Familiar with Microsoft Office / Office 365, MS Project, automated mailing; broadcasting of information
Desirable: Familiar with IT Infrastructure processes
Desirable: Project Management knowledge (desirable certifications: PM, ITIL)
Desirable: Experiences with the client IT / IT Infrastructure / BusinessEducation: Bachelor’s Degree or equivalentLanguage Skills:Business fluent writing /speaking English skills (Spanish a plus)VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Vacancy expired!