Vacancy expired!
- The Sales Chat Strategy manager will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers.
- Candidates will be responsible for driving digital sales growth by converting prospects into customers and gaining new sales from existing customers.
- Candidates will be responsible for driving digital sales growth and world-class customer experiences through automated and live agent channels (live chat, messaging, click-to-call).
- Candidates will ensure tight linkage across cross functional teams and business owners to define sales initiatives in partnership with the optimization of client funnel and the use of promotions and offers.
- Candidates must also ensure highly effective and mutually-rewarding customer and stakeholder relationships, and effectively communicate project and/or issue status to client key stakeholders and executives.
- Candidates must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment.
- Manage the chat and messaging technology stack including chat/messaging platforms, automation layers and agent augmentation solutions.
- Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure though upgrades and retention while reducing the cost to serve.
- Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the feature/application portfolio.
- Partner with sales operations, compensation and finance teams to design compensation plans that drive revenue growth and digital adoption.
- Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels.
- Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency.
- Drive continual evolution and enhancement of the digital customer experience.
- Responsible for driving incremental chat sales through utilization of partner platform.
- Partner with internal and external stakeholders (CMO, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance.
- Bachelor's degree or four or more years of relevant work experience.
- Six or more years of relevant work experience.
- An MBA or degree in Digital Marketing and Media.
- Lean Six Sigma Green or Black Belt Certification.
- Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
- Experience designing, building and optimizing sales chat programs at scale.
- Knowledge of digital technologies, products and services and the overall digital ecosystem.
- Open to any US location
Vacancy expired!