Job Details

ID #41149186
State Georgia
City Alpharetta
Job type Permanent
Salary USD TBD TBD
Source Publix
Showed 2022-05-19
Date 2022-05-18
Deadline 2022-07-17
Category Et cetera
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ServiceNow Developer - Atlanta,GA

Georgia, Alpharetta, 30005 Alpharetta USA

Vacancy expired!

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publixs Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers. Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for the overall system administration of the ITSM Platform as well as the end-user experience. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures. This person will be responsible for a variety of duties ranging from integration, maintenance, and operation of fully integrated ITSM solution Further duties will include:

  • Contribute at an advanced level to the migration to ServiceNow from legacy systems
  • Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into ITSM solution
  • Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations
  • Automate legacy processes using available ServiceNow capabilities and best practices
  • Assist in analyzing and resolving configuration issues promptly including, but not limited to, Discovery, Workflows and Reporting
  • Work closely with the business areas and application support team to improve business processes
  • Maintain a consistently large, and often dynamic workload and assist others with day-to-day direction for technical guidance
  • Bachelors Degree in Computer Science or other analytical discipline or equivalent experience
  • 3-5 years experience analyzing complex business problems and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability
  • 3-5 years experience supporting fully integrated ServiceNow instances
  • Experience working with Software Development Lifecycles (SDLC) and Agile project methodologies
  • Experience supporting relational database systems
  • Available to work after hours and weekends
  • ServiceNow Certified System Administrator
  • ITIL foundation
  • Experience migrating individual ITSM products (Incident Management, CMDB, Change Management, and Request Management) into ServiceNow
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Paid Parental Leave
  • Long-term disability insurance
  • Company-paid life insurance (with accidental death & dismemberment benefits)
  • Tuition reimbursement
  • Vacation pay
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Paycheck direct deposit
  • Credit union
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
  • 6 paid holidays (associates can exchange the following holidays with their managers approval: New Years Day, Memorial Day, Fourth of July, and Labor Day).

Vacancy expired!

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