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Position DescriptionThe SSC Compliance Supervisor is responsible for overseeing and directing the day-to-day activities of the SSC Compliance Teams including Missing Miles, Fuel and Exception Processing. This includes work analysis and staffing, customer interaction, financial forecasting/cost control, quality assurance, continuous improvement/performance, management of assigned staff. This role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.Requirements
Bachelor's degree in Business, Finance, Accounting or 8 years related business work experience
Eight (8) years or more experience in full use/application of relevant principles, theories, concepts and techniques
One (1) year or more supervisor experience
Ability to:
Assess situations effectively even when details are limited
Build strong customer relationships; Internal and external customers
Consider a broad range of internal and external factors when solving problems and making decisions
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Delegate and direct others; Fairness to direct reports
Motivates others
Multi-task, be highly organized, with excellent time management skills
Prioritize, structure and schedule tasks to maximize effort and meet deadlines
Possesses strong technical aptitude preferred
Effective leadership skills. Provides direction to employees according to established policies
Excellent organizational skills. Demonstrated priority setting, operating within established guidelines/guidance
Demonstrates problem solving skills
Excellent collaboration and team building skills
Strong verbal and written communication skills
Exercises judgment within defined procedures and policies to determine appropriate action
Flexibility to operate and self-driven to excel in a fast-paced environment
Detail oriented with excellent follow-up practices. Follow up and follow through are crucial in this role
General knowledge of functional area(s) assigned (intermediate level) preferred
Microsoft Office (intermediate level)
Knowledge and understanding of Lean Six Sigma methodology (intermediate level) preferred
Responsibilities
Supervises exempt and non-exempt employees providing day to day direction, guidance, leadership, coaching, and training. Ensures work coverage for the group, including scheduling, attendance management, and payroll
Manage the day-to-day work processes and results to established service levels
Implements and administers quality control/assurance processes and procedures. Conducts audits to address gaps
Primary input to hiring, performance & rewards decisions for a group of employees
Acts as the primary escalation point for internal/external customer concerns, resolves and addresses issues within established guidelines
Develops and maintains desk procedures, training manuals, internal control documentation
Acts as the SME for the group and or business process
Manages within budget/ASL
Participates in the development of goals to maintain optimum efficiency
May participate in projects to include department, SSC, division and corporate initiatives
May recommend/make decisions regarding existing or new programs/initiatives that have a significant impact to business operations and outcomes
Often serves in a consultant or advisory capacity interacting with suppliers and HQ management
Administers company policies that directly affect subordinate employees
Recommends improvement to department policies and practices
Ensures that work is performed consistently and timely within company policies and procedures
Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Requisition ID 2019-72634Category Accounting/FinanceEmployment Type Regular - Full Time (4)Travel Requirements 0-10%Position Code 8889
Vacancy expired!