Vacancy expired!
Must have skills : - Unix,Phyton Scripting, Sumo Scripting,
- Provide technical support for enterprise customers.
- Develop a deep understanding of the Sumo Logic service.
- Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments on Sumo Agents
- Provide documentation content and participate in online forum support for real-time questions from Sumo Logic users.
- Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering and provide necessary documentation.
- Provide input on product and service-related enhancement requests back to Engineering and Sumo Logic Vendor
- Participate in a 24/7 on-call rotation, providing after hours support for critical issues submitted by Sumo Logic's premier customers.
- Should have required Knowledge on Sumo Scripting, Unix Scripting, & Phyton Programming
Vacancy expired!