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Job Title
Collection Specialist
Summary
Under moderate supervision, this role is responsible for collecting monies due from debtors for complex collections and disputed matters.
Essential Functions
Capital Growth / Preservation:
Collection of all recoverable balances for an assigned territory associated with all lines of business
Maintain the collection diary on continuing and targeted collection efforts in accordance with business rules and agreed upon strategic priorities
Provide support and counsel for escalated issues.
Review and respond to complex and disputed collection issues.
Review and respond to correspondence from debtors and/or brokers including providing substantive analysis of claim and reinsurance issues as necessary
Develop and present to management strategies for resolution of disputed balances following dispute management protocol
Seek authority for and engage in negotiated resolution of disputed balances
Identify and explain those balances for which write-offs are appropriate
Provide relevant data and evidence of compliance in support of in/external risk and audit reporting
Qualifications:
Comfortable being on the phones
2 or more years of Call Center experience
2 or more years of 3rd Party Collections experience is a PLUS
Must be flexible and team-oriented
Knowledge of FDCPA guidelines
Great communication, negotiation, and listening skills
Monday-Thur 10:00 a.m - 6:00 pm & Fri 9:00 a.m- 5:00 p.m
Submit your resume today
Job Type: Full-time
Vacancy expired!