Vacancy expired!
Currently Remote will be back on site and may require some onsite once all
Covid restrictions are lifted. Major Duties and Responsibilities:- Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.- Perform in-depth analysis of recurring incidents to initiate a Problem report. Then work with the Problem Management team to assist in further investigation, resolution identification and implementation efforts.- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.- Collaborate with other groups to set standards and document production configurations.- Recommend policies and procedures to be used to support the Digital Services environment.- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.- Improve performance and scalability within operations support environments by researching, evaluating and recommending new technology products and services- Continuously updates job knowledge by participating in educational opportunities, open source user groups, reading professional publications and white papers. Stays abreast of current and cutting edge Internet operations best practices, establishes personal professional network- Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.- Works closely with business owners on change and maintenance windows/requests- Must be able to mentor and train peers on architecture best practices and operations related issues- Provides guidance to team members in the day-to-day support of the Digital Products, Services and Infrastructure management.- Implement or develop automation, monitoring, reporting or systems administration tooling to improve efficiency and effectiveness of DOC support and client service reliability.- Must be able to support on-call duties as needed Required Work Experience:- Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.- 4+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix and Windows environment- Internet application support experience within open source platform environments.- Technical experiece in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting.- Experience and support of container based environments based on Kubernetes, Docker and other container orchestration solutions. - Configuration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc} .- Demonstrable experience with one or more web/systems programming languages (Python (Including Flask and Jinja2), PHP, Ruby, Javascript (Including Node and Express), Perl, HTML/JS/CSS (Including jQuery and Semantic UI), Implementation of 3rd party REST APIs and etc).- Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.- Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)- Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus- Troubleshoots problems quickly and effectively Preferred Work Experience:- Experience in an application, operations or support center is beneficial- Familiarity with Internet security best practices and risk management elements.- Experience with private/public IaaS or SaaS cloud service providers such as AWS, Azure, Google Cloud Platform or Rackspace leveraging EC2, S3 or other services up to and including Terraform and/or AWS CloudFormation- Knowledgeable regarding emerging technologies in the digital media marketplace- Solid VMware (ESX), KVM, or Xen experience and general virtualization best practices.- Self-motivated, goal oriented and meticulous individual, who can adhere to departmental processes and procedures and able to work with minimal supervision.- Able to multi-task and manage changing and possibly conflicting priorities to meet demands of internal and external customers.- Excellent analytical, communication (verbal and writing) skills, process-oriented.- Must be able to communicate effectively with management, multiple business units and product development teams- Works well with others in an integrated team environment- Verifiable background supporting Development teams and build, test and release platforms and processes within a DevOps environment/framework.- Strong technical knowledge of the complete inter-workings between hardware, applications, networking and users experiences. Must be able to willing and able work a rotational 24x7 schedule including weekendsVacancy expired!