Vacancy expired!
Hello, OneAPPS (www.oneapps.com) is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role: Call Center Agent (hours of 5:30 a.m. – 2 p.m.)Location: Atlanta, GAJob Description:The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Scope of Work/Key Responsibilities:- Monitor answer telephone system and take calls from Parents, Schools, Citizens
- Make return calls to Parents, Schools and Citizens.
- Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact
- Escalate incidents as dictated.
- Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
- Remotely connect to user computers and assist with resolving issues as necessary.
- Perform proactive support activities including but not limited to:Provide support for IT projects (as needed).
- Installing and setting up Air Watch on mobile devices
- Ensuring that antivirus software installed on all machines and scans are completed routinely.
- Update user and asset information in database (as necessary)
- Strong customer service skills and phone etiquette
- Maintain confidentiality
- Prior experience with data entry on databases important
- Prior experience in a call center preferred.
- Must have clean criminal record with the ability to pass finger-print background check
Vacancy expired!