Vacancy expired!
- Document E2E UAT process which includes process maps and RACI chart
- Serves as primary subject matter expert (SME) on Customer Service Desktop CRM and have a working knowledge of the primary contact/support channels
- Works directly with development, QA teams and UAT users to complete testing and delivery for all E2E Epics for each Desktop CRM release cycle.
- Manages/coordinates resolutions of complex E2E testing issues through triage, issue identification, re-test to resolution/completion.
- Work with Technology Vendor team to rollout any new features or significant changes to existing features/systems for Vendor Partner IT organizations.
- Ability to work in Agile environments/SAFe agile methodology.
- Provides feedback on trend analysis for continual improvement and provide solution options for gaps within support teams.
- 3 to 5 or more years of experience required in related field (Data Solutions, Telecommunication Information Technology or Engineering)
- Proficient in MS Word, Power Point, Excel, and tools such as Teams, Visio and Project / Jira / iGrafx / BMC-Remedy
- Strong communication skills both verbal and written with ability to demonstrate features and test results
- Requires strong knowledge of testing best practices and working knowledge of omni-channel workflow
- Experience in all phases of project delivery cycles (i.e., Agile and Waterfall) with interfacing both with technical teams as well as multiple lines of the business stakeholders
- Intermediate skill/certification for CRM software Pega (v7.x or higher) and or Salesforce Preferred
- BS/BA degree in related discipline strongly desired (information Technology, Computer Science, Engineering)
- Experience in telecommunications industry desired
Vacancy expired!