Senior Production Support Hosted Application Engineer job vacancy

Vacancy expired!

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 212297 Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and lets build a better future together. The Senior Production Support Hosted Application Engineer provides leadership and direction for Tier 3 support of current and future hosted software platforms related to customer-facing OSS technologies consisting of wireless, identity management, and email services. This position is responsible for providing direction and prioritization to third-party and internal operations teams for resolution of defects and improvements identified and required on production platforms. Serves as primary point to lead contractors and self through incident command process in event of OSS platform system degradation or outage. Includes serving as incident owner to drive impact assessment, path forward, restoration and or resolution plans. Orchestrates cross-functional fix agents and identifies needed resources to repair. Provides communication content for executive and global issue status reporting notification systems. The role is purposed to provide field and product operations with the focus to ensure highly reliable applications for our customers and the reduction of costs associated with software production defects i.e. customers calls or in home service calls. Establishes, implements, and executes technical and operating performance standards.

Primary Responsibilities and Essential Functions: - Serves as primary point to lead contractors and self through incident command process in event of email platform system degradation or outage. Includes serving as incident owner to drive impact assessment, path forward, restoration and or resolution plans. Orchestrates cross-functional fix agents and identifies needed resources to repair. Provides communication content for executive and global issue status reporting notification systems. - Investigates complex software problems and identify faulty components. - Participates in hands-on debugging and troubleshoot efforts in the email environment. - Integrate various software components in a highly agile software development and delivery environment. - Work closely with the development, test and project management teams and assist in each wherever possible. - Write and build scripts to help automate various build processes that exist in the development environment. - Support automated continuous integration of software components by defining test suites and writing test cases and test scripts. - Analyze logs, identify defects, suggest fixes and report results. - Ensuring high quality of development and test activities. - Prioritizing a busy work schedule to meet tight deadlines. - Keep up with emerging technologies and provide beneficial input during technical discussions

Qualifications:

Minimum: - Strong analytical skills and problem solving abilities - Fluency in two or more scripting languages (Perl, BASH, Python, Ruby, JavaScript, Jython, etc.) - Familiarity with Java - SQL and thorough understanding or relational databases - Understanding of the software development life cycle - Working knowledge of software development and integration - Strong verbal and written communication skills, ability to write clear and concise technical reports - Self-motivated and proactive attitude, with good interpersonal skills - Capability to efficiently manage time and to multi task

Preferred: - BS/Masters in Engineering, Computer Science, or equivalent work experience. - Experience in telecommunications industry desired - Prior experience working for a service provider Who We Are

About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Vacancy expired!

ID	#12358899
State	Georgia
City	Atlanta
Job type	Permanent
Salary	USD TBD TBD
Source	COX Enterprises
Showed	2021-04-18
Date	2021-04-17
Deadline	2021-06-16
Category	Architect/engineer/CAD
Create resume

Job Details

Senior Production Support Hosted Application Engineer

Related jobs

»Staff Embedded Firmware Engineer(s)

»Quality Engineer

»Product Launch Engineer