Vacancy expired!
- This role works with Sr. Director of User Experience and other Product Leaders to drive our usability strategy and establish best practices for a winning research team.
- Work with product managers, data analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
- Estimate, design, execute, and report on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, and contextual inquiries.
- Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group and across the organization.
- Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
- Prioritize and coordinate multiple research projects at a time based on business need.
- Review online customer feedback and intercept surveys to identify hot spots and themes where users may be struggling.
- Serve as a thought leader by acting as an expert consultant in reviewing designs, communicating best practices, and championing usability throughout the organization.
- Work with design and development teams to produce prototypes for testing.
- Proactively identify usability improvement opportunities and recommend research methods to understand them better.
- Continuously evaluate, evolve, and evangelize the usability practices to meet the needs of the business.
- Lead the facilitation, process and deliverables within the user research discipline and mentor other members of the usability team.
- Develop and maintain relationships with vendors.
- Track and monitor the usability budget against actual and planned expense and when necessary, make recommendations to leadership for needed adjustments.
- Maintain strong relationships with other departments, including Marketing and Technology.
- Maintain awareness of current human-computer interaction and usability research, theories, and methodologies.
- 7+ years of experience planning and executing usability research activities for both responsive web and native mobile applications.
- Advanced degree in Human Factors, Human-Computer Interaction, Information Design, Cognitive Science, or related field strongly preferred.
- Experience using a variety of usability research tools, for example: UserTesting, UserZoom, Ethnio, and Morae.
- Strong understanding of current usability research, theories, best practices, and methodologies.
- Experience facilitating design sprints and research an in Agile environment preferred.
- Proven problem-solving skills.
- Excellent time management and prioritization skills.
- Demonstrated ability to direct and multi-task effectively under pressure.
- Strong attention to detail and the ability to deliver concise research summarization.
- Exceptional verbal and written communication skills.
- Strong teamwork and collaboration skills.
- Demonstrated knowledge and experience with the principles of user-centered design.
- Knowledge of and experience in web user interface design and technology.
- Understanding of project management principles.
- Experience conducting research an in Agile environment preferred.
- Experience with in-person and remote testing a must.
- Knowledge of Axure and experience creating prototypes for the purpose of testing digital interactive interfaces.
Vacancy expired!