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Job Details

ID #17318575
State Georgia
City Atlanta
Job type Permanent
Salary USD TBD TBD
Source COX Enterprises
Showed 2021-07-26
Date 2021-07-25
Deadline 2021-09-23
Category Internet engineering
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Support Technician II

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102883 The Executive Support Technician is responsible for developing, deploying and supporting technical and business systems. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis. To be successful in this position, one must be responsible for responding to support issues in a timely manner, communicating issue status to internal customers and management, troubleshooting and resolving issues within SLA, as well as effective collaboration with other Desktop Support Techs.

Responsibilities include:
  • Provide single point of contact support for Manheim Executive Team.
  • Provide Tier 2 fulfillment, troubleshooting and escalations of support requests associated with client systems.
  • Recommend solutions and resolve problems associated with requests through a defined escalation process utilizing appropriate processes and internal tools.
  • Work directly with end-customers at various levels of the organization, as well as members of internal support groups, in order to identify, investigate and resolve technical issues.
  • Coordinate issue tracking, resolution, and notification.
  • Manage ticket entry, escalation, dispatch, reporting as well as monitor appropriate usage by other analysts in the ticketing system.
  • Work with the team to ensure team-wide compliance with SLAs within the ticketing system.
  • Work effectively and independently on multiple complex activities and projects.
  • Work with Desktop Support management to evaluate tactical effectiveness of the team based on ticketing system metrics and reporting.
  • Develop and maintain detailed technical support documentation as well as perform internal training to multiple support teams.
  • Develop training plans, processes, and road maps for Desktop Support Analysts and provide recommendations for process improvement to management.
  • This role may provide guidance and/or coaching to Support Analysts.
  • Perform other duties as required.
  • Travel to support offsite meetings and customers may be required.
  • Install, configure, troubleshoot and packaging of enterprise level and 3rd party applications.
  • Maintenance of computer organizational unit within Active Directory
  • Support of Dell and MAC computer hardware.

Qualifications:
  • CompTIA A+ and ACSP certifications required or obtained within first year of employment
  • Degree in Computer Science or equivalent experience preferred
  • 2+ yrs Desktop Support in a corporate environment.
  • 2+ yrs Windows XP and Windows 7.
  • 2+ yrs Remote Support (VPN Connectivity Issues, Routing, etc).
  • 2+ yrs Hardware/Software Support and deployment.
  • 2+ yrs supporting Enterprise and 3rd party software applications.
  • 2+ yrs supporting Active Directory and Group Policy.
  • 2+ yrs supporting the MAC OS X environment.
  • Strong Microsoft Office support experience
  • Demonstrable experience supporting iOS and Android based devices
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Ability to work in a team environment with constantly changing priorities
  • Ability to work flexible hours, including possibly evenings and weekends
  • Easily adjusts to changing priorities or projects
  • Maintains a calm, professional tone when consulting with customers
  • Ability to provide technical guidance to a team
  • Experience with process improvement initiatives
  • Ability to communicate with all levels in a professional manner to provide updates, recommendations and resolve issues.
Who We Are

About Cox AutomotiveTheres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Vacancy expired!

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