Job Details

ID #19554713
State Georgia
City Atlanta
Job type Contract
Salary USD TBD TBD
Source Stellar Consulting Solutions
Showed 2021-09-13
Date 2021-09-12
Deadline 2021-11-10
Category Et cetera
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Application Support Analyst with Salesforce

Georgia, Atlanta, 30377 Atlanta USA

Vacancy expired!

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly to match skill supply and demand on a real-time basis. Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business. Job Title: Application Support Analyst with Salesforce Client: MCIC Location: Atlanta, GA 30346 Job Type: 6 months contract Note: "Strong Business Analyst -(Application Support Analyst) with Salesforce" experience Position Summary:

  • The IT Application Support resource is responsible for leading and facilitating activities to analyze, define, and document requirements, and working with the application development team to create technology solutions.
  • Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective.
  • Provides guidance concerning business implications of development projects.
  • Serves as a consultant to internal business groups on process improvement projects designed to improve their business results.
  • Involved in testing, training and implementation of applications.
  • Assists, and at times, may lead clients and technical staff to investigate, analyze, and resolve application problems related to system functions.
  • The Application Support resource is often the first point of contact for user support and problem-solving; frequently interfaced with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work.
  • In this role, routine projects may need to be managed.
  • Works with technology and application development teams to design or select solutions that appropriately meet the business needs for large projects.
  • Reviews and validates test plan approaches for proper functionality coverage.
Qualifications Required:
  • Bachelor's degree in Business Administration, Management of Information Systems or equivalent experience.
  • 5+ years of experience in gathering and documenting requirements.
  • 3+ years experience with Salesforce.
  • 3+ years of business process modeling experience is a plus.
  • Ability to create detailed, well-written documentation for a variety of audiences.
  • Ability to multi-task and be detail-oriented.
  • Facilitation and communication skills are needed to work in partnership with internal and external clients.
  • Excellent relationship management and influencing skills.
  • Insurance experience preferred.
Primary Task & Responsibilities:
  • Collaborate with customers to define the business requirements to meet the users' needs, with proven ability to conduct one-on-one, small, and large group interviews on technology and system concepts.
  • Meet with end-users to determine needs, research options, and provide recommendations.
  • Participate in defining system integration and user acceptance test plans.
  • Assist with the analysis of bug fixes/ issues with the ability to lead small groups of IT and business employees for troubleshooting, problem resolution, and brainstorming initiatives through analysis of available solutions.
  • Partner with the business areas in the creation of process workflow documentation and user manuals.
  • Execute client communication including various written communications, one-on-one client conversations, large group presentations, and assist with orientation and training to end-users for modified and new systems.
  • Provide expertise and collaborate with the business units, IT leaders, IT project teams, and IT support teams, on day-to-day work and new IT project initiatives.
  • Work with application support and IT development teams to fix software bugs and escalate issues when needed.
  • Assists in the creation of test case scenarios to verify that all client requirements are incorporated.
  • Clarify requirements issues and proposes solutions.
  • Gathers business requirements through a variety of techniques such as work sessions and interviews. Analyzes and documents client complex business requirements and processes; communicates these requirements to appropriate parties.
  • Participates with Quality Management in periodic reviews of projects.
Specific Knowledge, Abilities, and Competencies:
  • Knowledge of Project Management processes and procedures.
  • Knowledge of software development methodologies.
  • Experience with relationship management.
  • Must be decisive, flexible, and results-oriented with the ability and desire to achieve goals.
  • Demonstrated skills in strategic and critical thinking, negotiation, and relationship building.
  • Effective facilitator and consensus builder.
  • Proven ability to think critically and effectively communicate with the development teams and multiple business units.
Best Regards, Shekhar Direct - 678-935-7119 / 678-935-7002 Email: simran@stellarconsulting.com Stellar Consulting Solutions www.stellarconsulting.com

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