Vacancy expired!
A Business Analyst interacts with the business stakeholders and subject matter experts in order to understand their problems and needs. They gather, document, and analyze business needs and requirements, conducts market analyses, analyzing both product lines and the overall profitability of the business. Create a detailed business analysis, outlining problems, opportunities and solutions for a business. Through analysis translate business requirements into functional application requirements and provides input into high level design solutions. Other roles that fit this definition within a different function may include: Business Systems Analyst, Technical Business Analyst, and Conversions Analyst.
Design and Development- o Define Solutions in CRM to handle end user need
- o Develop Process Flows for the CRM workflows
- Identify areas of opportunity in current CRM design / proposed CRM design that will result in enhanced performance / efficiency
- o Data flow design/mapping for new applications
- o Data analytics to support designs
- o Assist non-CCO BAs with project designs/process flows.
- o Provide feedback and guidance/clarification as needed to meet business requirements.
- o Talk with the business and help gather requirements for each of our projects.
- o Listen to Verint call recordings to help identify potential savings and additional project requirements.
- o Conduct research and due diligence on current processes to help identify opportunities for improvement.
- o Help convert business requirements into technical requirements to be used in the BRDs.
- o Assist with writing the BRD and providing feedback and approval/sign off.
- o Build test plans based off requirements and design/process flow.
- o Gather data necessary to test functionality.
- o Execute test plans and record results to report out to project team. Delegate testing if necessary and work with developers to fix and retest issues that are uncovered.
- o Make recommendations and changes based off testing experience (typically minor tweaks) to enhance user experience.
- o Work with clients as a POC/SME to assist with any testing that they need to complete.
- o Provide final sign off.
- o Complete testing on nights of implementation to ensure successful rollout.
- o Assist team members with testing when needed.
- o UAT is completed for both new projects, and regression and feature testing for updates/revisions to existing applications
- o UAT testing process is used for Client360 Studio and Client360 CRMs
- o Determine data sets needed to generate reporting
- o Work with technical teams to ensure reporting requirements are met and validated.
- o Monitor progress and report results out to senior leadership.
- o Analyze the data/reporting to find opportunities for process improvement.
- o Research issues or potential issues until resolution.
- o Develop project plans to help determine project timeline.
- o Work with the appropriate teams to drive towards project target dates.
- o Report project updates out to senior leadership.
- o Set up and facilitate meetings with the project team or appropriate resources to discuss any related project topics.
Vacancy expired!