Clinic Support Tech, Winship

DescriptionJOB DESCRIPTION: Performs assigned patient care and observation duties under the direction of a Registered Nurse, including but not limited to: cleaning the patient exam room, operating various clinical equipment, helping with emergencies, assisting with clinic flow, the patient intake process, patient procedures, collecting and transporting patient specimens and completing applicable forms.Collects, labels, and transports patient specimens for testing in a timely manner including routine and advanced venipuncture. Upholds the values of the organization including providing and demonstrating exemplary customer service skills throughout the preanalytical and analytical processes.May initiate intervention on unacceptable specimens. Adheres to strict protocol regarding patient identification; ensures that each patient is positively identified prior to any specimen collection. Collects patient blood samples by performing venipunctures as ordered and within the prescribed timeframe following strict medical protocol. Processes all emergency orders (STATS and Timed Studies) within the required time frame. Labels each specimen accurately according to established laboratory procedures prior to processing or transport.Operates departmental computer programs to perform patient intake, activate orders, performs order management through test consolidation or cancellation as authorized, orders laboratory tests, enters comments and performs troubleshooting as necessary. Reconciles outstanding test orders that have not been resolved through standard operating procedures. Practices universal precautions, barrier protection methods, and infection control.Takes prompt action to resolve any problem with the registration, collection or processing of all specimens including referral specimens using available test catalog or reference materials.Greets visitors, answers and screens incoming telephone calls; provides information or takes messages and distributes them to appropriate employee to meet caller's needs. Receives and transcribes data related to physician's orders according to established guidelinesMaintains clerical and related unit supplies; places orders to replenish stock. Accepts, verifies, and stores supply deliveries upon receipt.Maintains the stock of commonly used supplies, performing routine inspections of stock levels and reviews expiration dates to ensure adequate availability. Performs preventive maintenance on equipment.Must maintain phone availability for emergent collections. Interacts with clinical staff on unit to maintain computerized records, resolve, and troubleshoots outstanding specimen/collections. Performs other duties as required.Transports and collects patient specimens throughout hospital.May perform specimen processing procedures as required. May assume coordinator responsibilities in the absence of supervisory staff. Identifies, understands, and documents issues, problems.Performs vital signs, patient intake, and records information; reports observations and records significant and unusual information regarding patients to the Registered Nurse.Assists in emergency situations as directed by the Registered Nurse. Participates in the orientation of staff to the unit and precepts new, temporary, and float nursing technicians to the unit.Participates in unit-based and hospital-wide Continuous Quality Improvement Program.Upholds the values of the organization including providing and demonstrating exemplary customer service skills throughout the preanalytical and analytical processes.Performs basic clerical duties as needed.May assist in training new staff or students in blood collection and/ or specimen processing as directed. Participates in quality improvement activities.Works with supervisor to formulate plan for professional development.Attends educational in-services and training classes for various computer systems necessary for patient registration and referral testing.May review test requisitions and order tests appropriately following up on all tests with incomplete information or questionable test orders.Provides patients and outreach clients instruction as necessary regarding non-blood specimen collections.May maintain standing order files and schedule/ arrive lab appointments. Prepares and triages specimens to the proper testing facility. Obtains waivers for Medicare coverage when applicable.Maintain and utilize computerized WOW carts insuring adequately charged and operational. Adheres to patient isolation procedures as required to ensure a safe work environment.Promptly and courteously responds to patient requests via the patient intercom system. Relays appropriate information to appropriate staff for immediate attention.Reinforces patient and family teaching. Prepares room to receive patient; sets up necessary equipment and ensures neatness and cleanliness of room.Transports and collects patient specimens throughout hospital, and contributes to the completion of admission, discharge, transfer, and death procedures and forms.Performs vital signs and records information; reports observations and records significant and unusual information regarding patients to the Registered Nurse.Promotes a supportive and healing environment so that customer and staff satisfaction are enhanced. Supports cost efficient/effective delivery of care.MINIMUM QUALIFICATIONS:MINIMUM QUALIFICATIONS: High school diploma or equivalent. Prefer 2 years relevant phlebotomy experience with Phlebotomy certificate preferred. Basic computer skills with ability to type minimum 35 words per minute required for Clinic based positions and preferred for Hospital based; basic medical terminology and customer service skills expected.Connect With Us!Connect with us for general consideration!Division Emory Univ Hosp-MidtownCampus Location Atlanta, GA, 30308Campus Location US-GA-AtlantaDepartment EHM Hem Onc-MidtownJob Type Regular Full-TimeJob Number 99765Schedule 7:30a-4pStandard Hours 40 HoursEmory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.